# Freshdesk: how AI models rank it, September 2026

HR AI Recommendation Index, September 2026 Edition. Named in 7 judge labels across 1 categories by 6 of 12 models. Page: https://hr-ai-index.com/vendors/freshdesk/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| HR help desk and case management | 2% | 11 | 14% | 7 |

## What the models said for it

- "the strongest all-around choice is Freshdesk" (Perplexity Sonar, HR help desk)
- "is a strong low-cost option at $19 per agent/month billed annually" (GPT-5.4 mini, HR help desk)
- "good low-cost general help desk option for small businesses" (Perplexity Sonar, HR help desk)
- "Good general-purpose alternative with a free tier" (DeepSeek V4 Flash, HR help desk)

## And against it

- "Standard customer service (CS) platforms like basic Zendesk, Freshdesk, or HubSpot being used for internal employees" (Gemini 3.5 Flash, HR help desk)

## Record

- Method: https://hr-ai-index.com/methodology/
- Raw judge labels and full responses: https://hr-ai-index.com/data/
- License: CC BY 4.0. Cite as HR AI Recommendation Index, September 2026 Edition, hr-ai-index.com.