# HR Acuity alternatives: what AI models name instead, September 2026

HR AI Recommendation Index, September 2026 Edition. 198 of the 216 answers in the 1 category where HR Acuity holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://hr-ai-index.com/vendors/hr-acuity/alternatives/

## Named instead, most often (every category and segment added)

- ServiceNow HR Service Delivery: 41
- Zoho Desk: 24
- BambooHR: 14
- Freshservice: 8
- ServiceNow: 7
- Gusto: 6

## HR help desk and case management

**Small business**: 70 of 72 answers did not name HR Acuity.

- BambooHR: first choice in 13 of those 70
- Zoho Desk: first choice in 13 of those 70
- Gusto: first choice in 6 of those 70
- Hiver: first choice in 6 of those 70
- HiBob: first choice in 4 of those 70
- Help Scout: first choice in 3 of those 70
- Dovetail Software: first choice in 2 of those 70
- Freshdesk: first choice in 2 of those 70

**Mid-market**: 63 of 72 answers did not name HR Acuity (HR Acuity is #4 of 9 at 7%).

- ServiceNow HR Service Delivery: first choice in 12 of those 63
- Zoho Desk: first choice in 11 of those 63
- Freshservice: first choice in 7 of those 63
- Zendesk: first choice in 3 of those 63
- HappyFox Help Desk: first choice in 2 of those 63
- BambooHR: first choice in 1 of those 63
- Freshdesk: first choice in 1 of those 63
- Jira Service Management: first choice in 1 of those 63

**Enterprise**: 65 of 72 answers did not name HR Acuity.

- ServiceNow HR Service Delivery: first choice in 29 of those 65
- ServiceNow: first choice in 7 of those 65
- Zendesk: first choice in 3 of those 65
- Workday Help: first choice in 2 of those 65
- Dovetail Software: first choice in 1 of those 65
- Freshservice: first choice in 1 of those 65
- HappyFox Help Desk: first choice in 1 of those 65
- HelpSpot: first choice in 1 of those 65

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.