# Zendesk WFM: how AI models rank it, September 2026

HR AI Recommendation Index, September 2026 Edition. Named in 4 judge labels across 2 categories by 4 of 12 models. Page: https://hr-ai-index.com/vendors/zendesk-wfm/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| Workforce management suites | 0% | 82 | 50% | 2 |
| Workforce scheduling | 0% | 35 | 0% | 2 |

## What the models said for it

- "The Ecosystem Pick: Zendesk WFM (formerly Tymeshift)" (Gemini 3.5 Flash, Workforce scheduling)

## And against it

- "Basic versions of Zendesk WFM ... Scalability Wall" (Qwen 3.7 Flash, Workforce management sui)

## Record

- Method: https://hr-ai-index.com/methodology/
- Raw judge labels and full responses: https://hr-ai-index.com/data/
- License: CC BY 4.0. Cite as HR AI Recommendation Index, September 2026 Edition, hr-ai-index.com.