# Zoho Desk: how AI models rank it, September 2026

HR AI Recommendation Index, September 2026 Edition. Named in 18 judge labels across 1 categories by 12 of 12 models. Page: https://hr-ai-index.com/vendors/zoho-desk/

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| HR help desk and case management | 26% | 1 | 0% | 18 |

## What the models said for it

- "The best HR help desk software for a company with a limited budget is Zoho Desk, as it is considered the best budget option for small HR teams." (Llama 4 Maverick, HR help desk)
- "An affordable omnichannel helpdesk solution with HR-focused ticketing... free plan for 3 agents... Standard plans starting at $14/user/month." (Claude Haiku 4.5, HR help desk)
- "Zoho Desk – Strong mid-market option with good automation, multi-channel support, and competitive pricing." (MiniMax M2.5, HR help desk)
- "the best HR help desk software is generally Zoho Desk due to its robust free tier and scalable pricing" (Qwen 3.7 Flash, HR help desk)

## Record

- Method: https://hr-ai-index.com/methodology/
- Raw judge labels and full responses: https://hr-ai-index.com/data/
- License: CC BY 4.0. Cite as HR AI Recommendation Index, September 2026 Edition, hr-ai-index.com.