HR AI Index
Index › Vendors › Workday HR Service Agent · September 2026 Edition
Workday · 1 category · Named, not ranked

Workday HR Service Agent

2Judge labels
1First choices
0Negative labels
1 of 12Models named it
1Category
September 2026 Edition. Every number here is derived from the raw labels under vendor table vv2026-09.1, every buyer segment counted.
Standing
1 label, too few to rank
A product needs 10 labels in a category before a share or quadrant is stated. Workday HR Service Agent was named 1 time in HR AI assistants, where Workativ Assistant led with 12%. The labels and the evidence are below, counted exactly.
By buyer segmentRead the same way at every buyer size.
Small businessnot named
0%
No model named it for this buyer.
Mid-market69 of 119
0%1 label
under the label threshold
Enterprise16 of 108
2%1 label
under the label threshold
In hr ai assistants · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading

Standing by category

Every category where a model named Workday HR Service Agent for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
CategoryFunctionShareRankNegative rateLabelsQuadrant
HR AI assistantsOnboarding and employee experience0%69 of 1190%1under 10 labels · led by Workativ Assistant at 12%

Movement

This is the first edition on this tier, so no move can be computed for Workday HR Service Agent yet. From the next edition this section shows, per buyer segment, whether its share moved by more than the measured noise floor.

By model

How each model treated Workday HR Service Agent across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.
ModelFirst choiceAlternativeMentionNegativeLabels
Claude Haiku 4.500000
GPT-5.4 mini01001
Gemini 3.5 Flash00000
Perplexity Sonar00000
Grok 4.1 Fast00000
Mistral Small00000
DeepSeek V4 Flash00000
Llama 4 Maverick00000
Qwen 3.7 Flash00000
Kimi K200000
GLM 4.7 FlashX00000
MiniMax M2.500000

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct0 labelsNone
Paraphrase2 labels1
Comparative0 labelsNone
Budget-constrained0 labelsNone
Scale-constrained0 labelsNone
Negative0 labelsNone
First choiceAlternativeMentionNegative2 labels in all, every segment counted; 1 of the 1 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“Workday HR Service Agent is a solid pick, especially if Workday is already your system of record” GPT-5.4 mini · HR AI assistants · paraphrase prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

No model argued against it.

Named alongside

The products named in the same answers as Workday HR Service Agent, over the 2 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Workday HR Service Agent was named but was not.
ProductSame answerTook the first choice insteadHead to head
Microsoft’s HR policy/self-service agent approach1 of 21Not in the top three
Employee Self-Service Agent1 of 20Not in the top three
Moveworks1 of 20Not in the top three
ServiceNow AI Agents / Employee Service1 of 20Not in the top three
ServiceNow Employee Center / EmployeeWorks1 of 20Not in the top three
Zendesk1 of 20Not in the top three
A head-to-head page exists where both products are in a category's top three. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Workday HR Service Agent. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 2 of the 2 answers that named Workday HR Service Agent and are not a share of its labels.

Domains cited

workday.comYour site2
g2.com1
learn.microsoft.com1
marketplace.microsoft.com1
microsoft.com1
servicenow.com1

Five of the seven domain citations in answers naming Workday HR Service Agent came from somebody else's page.

Pages cited

workday.com/en-us/artificial-intelligence/ai-agents/hr-service.html2
g2.com/products/zendesk-for-employee-service/reviews1
learn.microsoft.com/en-us/microsoft-365/copilot/extensibility/agent-template-my-company-po1
marketplace.microsoft.com/en-us/product/neozaar.askthechamp1
microsoft.com/insidetrack/blog/transforming-it-support-across-microsoft-with-the-employee-1
servicenow.com/products/employee-center.html1

Pages are listed as the models cited them.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Workday HR Service Agent's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Workday HR Service Agent, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at workday.com is approved on the spot, any other address is reviewed by hand.

Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.

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