2 categories · RankedZendesk
Standing by category
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant |
|---|---|---|---|---|---|---|
| HR help desk and case management | Onboarding and employee experience | 12% | 3 of 93 | 33% | 27 | criticized challenger |
| HR AI assistants | Onboarding and employee experience | 0% | 102 of 119 | 0% | 1 | under 10 labels · led by Workativ Assistant at 12% |
Movement
By model
| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 1 | 0 | 1 | 2 |
| Gemini 3.5 Flash | 0 | 1 | 0 | 3 | 4 |
| Perplexity Sonar | 0 | 1 | 0 | 0 | 1 |
| Grok 4.1 Fast | 0 | 1 | 1 | 1 | 3 |
| Mistral Small | 1 | 0 | 2 | 0 | 3 |
| DeepSeek V4 Flash | 2 | 1 | 1 | 0 | 4 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 1 | 1 | 2 | 4 |
| Kimi K2 | 1 | 0 | 0 | 1 | 2 |
| GLM 4.7 FlashX | 1 | 0 | 1 | 1 | 3 |
| MiniMax M2.5 | 0 | 1 | 1 | 0 | 2 |
By framing
What the models said for it
Verbatim evidence the judge attached to positive labels.
“Best pick: Zendesk (Employee Service) — $29/agent, fast rollout (1–3 months), excellent employee experience” DeepSeek V4 Flash · HR help desk · paraphrase prompt · first choice
“the best HR help desk software options are HappyFox Help Desk and Zendesk” Mistral Small · HR help desk · direct prompt · first choice
“Zendesk for Employee Service — *Best all-around for B2B mid-market*” DeepSeek V4 Flash · HR help desk · direct prompt · first choice
“Primary HR Service Desk & Employee Portal — Zendesk for HR” GLM 4.7 FlashX · HR help desk · paraphrase prompt · first choice
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
“Many organizations try to use their IT ticketing system (like Zendesk or Jira Service Management) to handle HR tickets. Why to avoid” Qwen 3.7 Flash · HR help desk · negative prompt · hard negative
“like standard Jira or Zendesk) to save money. This is a major compliance and security risk.” Gemini 3.5 Flash · HR help desk · scale prompt · hard negative
“Generic IT ticketing systems (Jira, Zendesk, Freshservice) without deep HR customization.” GLM 4.7 FlashX · HR help desk · negative prompt · hard negative
“Standard customer service (CS) platforms like basic Zendesk, Freshdesk, or HubSpot being used for internal employees... will treat employees exactly like external buyers.” Gemini 3.5 Flash · HR help desk · negative prompt · soft negative
Named alongside
What carried it into the answer
Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 69 of the 81 answers that named Zendesk and are not a share of its labels.
Domains cited
238 of the 275 domain citations in answers naming Zendesk came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Names read as Zendesk
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Zendesk's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Zendesk, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at zendesk.com is approved on the spot, any other address is reviewed by hand.
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