Every category where a model named Hiver for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant
HR help desk and case management	Onboarding and employee experience	0%	14 of 93	0%	8	under 10 labels · led by Zoho Desk at 26%

Movement

This is the first edition on this tier, so no move can be computed for Hiver yet. From the next edition this section shows, per buyer segment, whether its share moved by more than the measured noise floor.

By model

How each model treated Hiver across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.

Model	Alternative	Mention	Labels
Claude Haiku 4.5	0	0	0
GPT-5.4 mini	0	0	0
Gemini 3.5 Flash	2	0	2
Perplexity Sonar	0	0	0
Grok 4.1 Fast	0	0	0
Mistral Small	0	0	0
DeepSeek V4 Flash	1	0	1
Llama 4 Maverick	0	0	0
Qwen 3.7 Flash	0	1	1
Kimi K2	1	0	1
GLM 4.7 FlashX	2	0	2
MiniMax M2.5	1	0	1

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct9 labels3

Paraphrase0 labelsNone

Comparative1 labelNone

Budget-constrained10 labelsNone

Scale-constrained7 labels3

Negative0 labelsNone

First choiceAlternativeMentionNegative27 labels in all, every segment counted; 6 of the 6 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“If your team wants to keep things incredibly simple and use email, go with Hiver” Gemini 3.5 Flash · HR help desk · budget prompt · alternative

“Offers an HR help desk specifically designed for mid-sized teams” MiniMax M2.5 · HR help desk · direct prompt · alternative

“Hiver | $25/agent/month | Small teams using Google Workspace” Kimi K2 · HR help desk · budget prompt · alternative

“Hiver — great if your HR team lives in Gmail” DeepSeek V4 Flash · HR help desk · scale prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

No model argued against it.

Named alongside

The products named in the same answers as Hiver, over the 27 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Hiver was named but was not.

ProductSame answerTook the first choice insteadHead to head

Zoho Desk17 of 277Not in the top three

Zendesk14 of 270Not in the top three

HelpDesk.com13 of 270Not in the top three

Help Scout10 of 273Not in the top three

Freshdesk8 of 270Not in the top three

Jira Service Management7 of 272Not in the top three

Freshservice7 of 271Not in the top three

Suptask7 of 271Not in the top three

Zoho People5 of 272Not in the top three

ServiceNow5 of 270Not in the top three

A head-to-head page exists where both products are in a category's top three. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Hiver. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 21 of the 27 answers that named Hiver and are not a share of its labels.

Domains cited

featurebase.app20

zendesk.com16

peoplemanagingpeople.com15

eesel.ai13

hiverhq.comYour site9

worldmetrics.org9

lupahire.com7

monday.com6

firsthr.app5

siit.io5

Ninety-six of the 105 domain citations in answers naming Hiver came from somebody else's page.

Pages cited

featurebase.app/blog/hr-help-desk-ticketing-system19

zendesk.com/employee-service/hr-help-desk-software16

eesel.ai/blog/hr-helpdesk13

peoplemanagingpeople.com/tools/best-hr-ticketing-system11

hiverhq.com/help-desk-software/hr9

worldmetrics.org/best/hr-help-desk-software9

lupahire.com/blog/best-hr-ticketing-systems7

monday.com/blog/service/hr-help-desk-software6

Pages are listed as the models cited them.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Hiver's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Hiver, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at hiverhq.com is approved on the spot, any other address is reviewed by hand.

Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.