Every category where a model named Dovetail Software for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant
HR help desk and case management	Onboarding and employee experience	5%	8 of 93	0%	9	under 10 labels · led by Zoho Desk at 26%

Movement

This is the first edition on this tier, so no move can be computed for Dovetail Software yet. From the next edition this section shows, per buyer segment, whether its share moved by more than the measured noise floor.

By model

How each model treated Dovetail Software across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.

Model	First choice	Alternative	Mention	Labels
Claude Haiku 4.5	0	0	1	1
GPT-5.4 mini	0	1	0	1
Gemini 3.5 Flash	0	2	1	3
Perplexity Sonar	1	0	0	1
Grok 4.1 Fast	0	0	0	0
Mistral Small	0	0	1	1
DeepSeek V4 Flash	0	0	0	0
Llama 4 Maverick	1	0	0	1
Qwen 3.7 Flash	0	1	0	1
Kimi K2	0	0	0	0
GLM 4.7 FlashX	0	0	0	0
MiniMax M2.5	0	0	0	0

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct3 labelsNone

Paraphrase14 labels6

Comparative5 labelsNone

Budget-constrained0 labelsNone

Scale-constrained2 labelsNone

Negative2 labelsNone

First choiceAlternativeMentionNegative26 labels in all, every segment counted; 6 of the 6 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“I'd recommend Dovetail if you want the best balance of HR case management + employee service portal in one HR service delivery layer.” Perplexity Sonar · HR help desk · paraphrase prompt · first choice

“Dovetail offers a comprehensive HR case management and employee portal solution” Llama 4 Maverick · HR help desk · paraphrase prompt · first choice

“a dedicated HR case management tool (like HR Acuity or Dovetail) if your primary concern is US compliance” Gemini 3.5 Flash · HR help desk · scale prompt · alternative

“Choose Dovetail or Neocase if you want a dedicated HR-specific tool with built-in case management” Gemini 3.5 Flash · HR help desk · comparative prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

No model argued against it.

Named alongside

The products named in the same answers as Dovetail Software, over the 26 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Dovetail Software was named but was not.

ProductSame answerTook the first choice insteadHead to head

ServiceNow HR Service Delivery17 of 2610Not in the top three

Freshservice11 of 263Not in the top three

HR Acuity10 of 261Not in the top three

Zendesk7 of 260Not in the top three

BambooHR5 of 262Not in the top three

ServiceNow5 of 260Not in the top three

Applaud4 of 260Not in the top three

Neocase HR4 of 260Not in the top three

SAP SuccessFactors4 of 260Not in the top three

Workday Human Capital Management3 of 261Not in the top three

A head-to-head page exists where both products are in a category's top three. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Dovetail Software. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 21 of the 26 answers that named Dovetail Software and are not a share of its labels.

Domains cited

g2.com14

guideflow.com14

peoplemanagingpeople.com14

moveworks.com9

dovetailsoftware.comYour site8

hracuity.com8

gitnux.org7

allvoices.co6

softwarefinder.com5

wifitalents.com5

Eighty-two of the ninety domain citations in answers naming Dovetail Software came from somebody else's page.

Pages cited

guideflow.com/blog/hr-case-management-software9

dovetailsoftware.com/8

guideflow.com/blog/hr-service-delivery-software8

moveworks.com/us/en/resources/blog/enterprise-hr-case-management-software-solutions8

peoplemanagingpeople.com/tools/best-hr-case-management-software8

allvoices.co/blog/best-hr-case-management-software6

g2.com/categories/hr-case-management/enterprise6

hracuity.com/blog/best-hr-case-management-software-20265

Pages are listed as the models cited them.

Names read as Dovetail Software

What the judge wrote, as written, with how often. The vendor table decides that these count as Dovetail Software; a claim can dispute any of them.

Dovetail 3Dovetail HR Service Delivery 1

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Dovetail Software's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Dovetail Software, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at dovetailsoftware.com is approved on the spot, any other address is reviewed by hand.

Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.