HR AI Index

Index › Vendors › NICE CXone · September 2026 Edition

1 category · Named, not ranked

NICE CXone

11Judge labels

0First choices

4Negative labels

7 of 12Models named it

1Category

September 2026 Edition. Every number here is derived from the raw labels under vendor table vv2026-09.1, every buyer segment counted.

Standing

7 labels, too few to rank

A product needs 10 labels in a category before a share or quadrant is stated. NICE CXone was named 7 times in Workforce management sui, where ADP Workforce Now led with 19%. The labels and the evidence are below, counted exactly.

By buyer segmentRead the same way at every buyer size.

Small businessnot named

No model named it for this buyer.

Mid-market41 of 95

under the label threshold

Enterprise65 of 82

under the label threshold

In workforce management sui · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading

Standing by category

Every category where a model named NICE CXone for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant
Workforce management suites	Core HR and payroll	0%	41 of 95	29%	7	under 10 labels · led by ADP Workforce Now at 19%

Movement

This is the first edition on this tier, so no move can be computed for NICE CXone yet. From the next edition this section shows, per buyer segment, whether its share moved by more than the measured noise floor.

By model

How each model treated NICE CXone across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.

Model	Alternative	Mention	Negative	Labels
Claude Haiku 4.5	0	0	0	0
GPT-5.4 mini	0	0	0	0
Gemini 3.5 Flash	0	0	0	0
Perplexity Sonar	0	1	0	1
Grok 4.1 Fast	0	1	0	1
Mistral Small	0	1	0	1
DeepSeek V4 Flash	0	0	1	1
Llama 4 Maverick	1	1	0	2
Qwen 3.7 Flash	0	0	1	1
Kimi K2	0	0	0	0
GLM 4.7 FlashX	0	0	0	0
MiniMax M2.5	0	0	0	0

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct2 labelsNone

Paraphrase0 labelsNone

Comparative4 labelsNone

Budget-constrained0 labelsNone

Scale-constrained0 labelsNone

Negative5 labels1not counted in share

First choiceAlternativeMentionNegative11 labels in all, every segment counted; 0 of the 1 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“NICE CXone is considered the best for enterprise depth” Llama 4 Maverick · Workforce management sui · comparative prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“very powerful but users report feature-regression after updates, disruption/downtime” DeepSeek V4 Flash · Workforce management sui · negative prompt · soft negative

“NICE CXone (strong forecasting but expensive)” Qwen 3.7 Flash · Workforce management sui · negative prompt · soft negative

Named alongside

The products named in the same answers as NICE CXone, over the 11 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and NICE CXone was named but was not.

ProductSame answerTook the first choice insteadHead to head

Deputy6 of 111Not in the top three

Dayforce5 of 111Not in the top three

SAP SuccessFactors5 of 110Not in the top three

UKG Pro5 of 110Not in the top three

Calabrio ONE4 of 110Not in the top three

Verint Workforce Management4 of 110Not in the top three

When I Work4 of 110Not in the top three

Assembled3 of 111Not in the top three

ADP Workforce Now2 of 111Not in the top three

7shifts2 of 110Not in the top three

A head-to-head page exists where both products are in a category's top three. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named NICE CXone. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 11 of the 11 answers that named NICE CXone and are not a share of its labels.

Domains cited

assembled.com6

guideflow.com6

worldmetrics.org6

cio.economictimes.indiatimes.com4

gartner.com4

gitnux.org4

hropslab.com4

rippling.com4

softwareadvice.com4

amplifai.com3

Forty-five of the forty-five domain citations in answers naming NICE CXone came from somebody else's page.

Pages cited

assembled.com/page/best-workforce-management-software6

guideflow.com/blog/contact-center-workforce-management-software5

gartner.com/reviews/market/workforce-management-applications4

hropslab.com/best-workforce-management-software4

rippling.com/blog/best-workforce-management-software4

amplifai.com/blog/call-center-workforce-management-wfm-software3

gitnux.org/best/wfm-software3

guideflow.com/blog/workforce-management-software3

Pages are listed as the models cited them.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when NICE CXone's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as NICE CXone, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at nice.com is approved on the spot, any other address is reviewed by hand.

Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.