HR AI Index

Index › Vendors › Spiceworks · September 2026 Edition

1 category · Named, not ranked

Spiceworks

12Judge labels

2First choices

2Negative labels

9 of 12Models named it

1Category

September 2026 Edition. Every number here is derived from the raw labels under vendor table vv2026-09.1, every buyer segment counted.

Standing

7 labels, too few to rank

A product needs 10 labels in a category before a share or quadrant is stated. Spiceworks was named 7 times in HR help desk, where Zoho Desk led with 26%. The labels and the evidence are below, counted exactly.

By buyer segmentRead the same way at every buyer size.

Small business15 of 99

under the label threshold

Mid-market13 of 93

under the label threshold

Enterprisenot named

No model named it for this buyer.

In hr help desk · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading

Standing by category

Every category where a model named Spiceworks for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant
HR help desk and case management	Onboarding and employee experience	2%	13 of 93	29%	7	under 10 labels · led by Zoho Desk at 26%

Movement

This is the first edition on this tier, so no move can be computed for Spiceworks yet. From the next edition this section shows, per buyer segment, whether its share moved by more than the measured noise floor.

By model

How each model treated Spiceworks across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.

Model	First choice	Alternative	Mention	Negative	Labels
Claude Haiku 4.5	0	0	0	0	0
GPT-5.4 mini	0	0	0	0	0
Gemini 3.5 Flash	0	0	0	0	0
Perplexity Sonar	0	1	0	0	1
Grok 4.1 Fast	0	0	0	1	1
Mistral Small	0	0	0	0	0
DeepSeek V4 Flash	0	1	0	0	1
Llama 4 Maverick	0	1	0	0	1
Qwen 3.7 Flash	0	0	0	1	1
Kimi K2	0	0	1	0	1
GLM 4.7 FlashX	1	0	0	0	1
MiniMax M2.5	0	0	0	0	0

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct0 labelsNone

Paraphrase0 labelsNone

Comparative0 labelsNone

Budget-constrained12 labels2

Scale-constrained0 labelsNone

Negative0 labelsNone

First choiceAlternativeMentionNegative12 labels in all, every segment counted; 2 of the 2 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“Smallest teams (≤5 employees): Zoho People (free tier) or Spiceworks” GLM 4.7 FlashX · HR help desk · budget prompt · first choice

“Spiceworks / Jira Service Management \u2014 best if you need a free starting point” Perplexity Sonar · HR help desk · budget prompt · alternative

“Other options include Spiceworks, Jira's small team plan” Llama 4 Maverick · HR help desk · budget prompt · alternative

“Completely free cloud help desk for very small teams” DeepSeek V4 Flash · HR help desk · budget prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“It is less polished than modern SaaS alternatives, and the ad-supported model can sometimes feel intrusive.” Qwen 3.7 Flash · HR help desk · budget prompt · soft negative

“general tools like Spiceworks (free) work but lack HR polish” Grok 4.1 Fast · HR help desk · budget prompt · soft negative

Named alongside

The products named in the same answers as Spiceworks, over the 12 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Spiceworks was named but was not.

ProductSame answerTook the first choice insteadHead to head

Zoho Desk12 of 1210Not in the top three

ProProfs Help Desk6 of 120Not in the top three

Jira Service Management5 of 120Not in the top three

HelpDesk.com4 of 120Not in the top three

Hiver4 of 120Not in the top three

Zoho People4 of 120Not in the top three

Freshservice3 of 120Not in the top three

Freshdesk2 of 120Not in the top three

HubSpot Service Hub2 of 120Not in the top three

Jira2 of 120Not in the top three

A head-to-head page exists where both products are in a category's top three. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Spiceworks. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 12 of the 12 answers that named Spiceworks and are not a share of its labels.

Domains cited

featurebase.app12

lupahire.com12

peoplemanagingpeople.com11

zendesk.com8

eesel.ai7

suptask.com7

zapier.com5

capterra.com4

effy.ai4

firsthr.app4

Seventy-four of the seventy-four domain citations in answers naming Spiceworks came from somebody else's page.

Pages cited

lupahire.com/blog/best-hr-ticketing-systems12

featurebase.app/blog/best-help-desk-software-for-small-business9

peoplemanagingpeople.com/tools/best-hr-ticketing-system8

featurebase.app/blog/hr-help-desk-ticketing-system7

suptask.com/blog/best-hr-ticketing-system7

zendesk.com/employee-service/hr-help-desk-software7

eesel.ai/blog/hr-helpdesk6

zapier.com/blog/best-hr-software-for-small-businesses5

Pages are listed as the models cited them.

Names read as Spiceworks

What the judge wrote, as written, with how often. The vendor table decides that these count as Spiceworks; a claim can dispute any of them.

Spiceworks Help Desk 1

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Spiceworks's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Spiceworks, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at spiceworks.com is approved on the spot, any other address is reviewed by hand.

Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.