HR AI Index

Index › Vendors › ADP HR Assist · September 2026 Edition

ADP · 1 category · Named, not ranked

ADP HR Assist

6Judge labels

0First choices

1Negative labels

5 of 12Models named it

1Category

September 2026 Edition. Every number here is derived from the raw labels under vendor table vv2026-09.1, every buyer segment counted.

Standing

4 labels, too few to rank

A product needs 10 labels in a category before a share or quadrant is stated. ADP HR Assist was named 4 times in HR help desk, where Zoho Desk led with 26%. The labels and the evidence are below, counted exactly.

By buyer segmentRead the same way at every buyer size.

Small businessnot named

No model named it for this buyer.

Mid-market31 of 93

under the label threshold

Enterprise27 of 85

under the label threshold

In hr help desk · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading

Standing by category

Every category where a model named ADP HR Assist for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant
HR help desk and case management	Onboarding and employee experience	0%	31 of 93	25%	4	under 10 labels · led by Zoho Desk at 26%

Movement

This is the first edition on this tier, so no move can be computed for ADP HR Assist yet. From the next edition this section shows, per buyer segment, whether its share moved by more than the measured noise floor.

By model

How each model treated ADP HR Assist across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.

Model	Alternative	Negative	Labels
Claude Haiku 4.5	0	0	0
GPT-5.4 mini	0	0	0
Gemini 3.5 Flash	0	0	0
Perplexity Sonar	0	1	1
Grok 4.1 Fast	1	0	1
Mistral Small	1	0	1
DeepSeek V4 Flash	0	0	0
Llama 4 Maverick	0	0	0
Qwen 3.7 Flash	0	0	0
Kimi K2	0	0	0
GLM 4.7 FlashX	0	0	0
MiniMax M2.5	1	0	1

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct0 labelsNone

Paraphrase0 labelsNone

Comparative6 labelsNone

Budget-constrained0 labelsNone

Scale-constrained0 labelsNone

Negative0 labelsNone

First choiceAlternativeMentionNegative6 labels in all, every segment counted; 0 of the 0 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“smaller or niche-focused organizations may prefer ADP HR Assist, Applaud, or Freshservice” Mistral Small · HR help desk · comparative prompt · alternative

“ADP payroll users, lighter automation ... Simple for basic support.” Grok 4.1 Fast · HR help desk · comparative prompt · alternative

“Best for: Lighter HR support automation” MiniMax M2.5 · HR help desk · comparative prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“more of a support/compliance extension than a standalone enterprise service platform” Perplexity Sonar · HR help desk · comparative prompt · soft negative

Named alongside

The products named in the same answers as ADP HR Assist, over the 6 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and ADP HR Assist was named but was not.

ProductSame answerTook the first choice insteadHead to head

ServiceNow HR Service Delivery6 of 66Not in the top three

Applaud6 of 60Not in the top three

SAP SuccessFactors6 of 60Not in the top three

Leena AI5 of 60Not in the top three

Zendesk3 of 60Not in the top three

Freshservice2 of 60Not in the top three

Paylocity2 of 60Not in the top three

UKG Pro2 of 60Not in the top three

Workday2 of 60Not in the top three

Workday Human Capital Management2 of 60Not in the top three

A head-to-head page exists where both products are in a category's top three. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named ADP HR Assist. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 6 of the 6 answers that named ADP HR Assist and are not a share of its labels.

Domains cited

gitnux.org6

guideflow.com6

salesforce.com6

peoplemanagingpeople.com5

g2.com4

moveworks.com4

trustradius.com4

wifitalents.com4

worldmetrics.org2

aihr.com1

Forty-two of the forty-two domain citations in answers naming ADP HR Assist came from somebody else's page.

Pages cited

gitnux.org/best/hr-service-delivery-software6

guideflow.com/blog/hr-service-delivery-software6

peoplemanagingpeople.com/tools/hr-service-delivery-software5

moveworks.com/us/en/resources/blog/best-hr-service-delivery-software-for-enterprise4

salesforce.com/ap/service/hr-service-management/best-hr-service-delivery-software4

trustradius.com/hr-service-delivery4

wifitalents.com/best/hr-service-delivery-software4

g2.com/categories/hr-service-delivery3

Pages are listed as the models cited them.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when ADP HR Assist's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as ADP HR Assist, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at adphrassist.com is approved on the spot, any other address is reviewed by hand.

Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.