12 categories · RankedPaycom
164Judge labels
10First choices
47Negative labels
12 of 12Models named it
12Categories
September 2026 Edition. Every number here is derived from the raw labels under vendor table vv2026-09.1, every buyer segment counted.
Best standing
6% in Payroll software for mid-market buyers
Rank 5 of 43 in the mid-market standingcriticized challenger
1 of 12 models made it the first choice on the direct prompt; 25% of its 24 labels there were negative.
By buyer segmentRead the same way at every buyer size.
Small business31 of 34
0%3 labels
under the label threshold
Mid-market5 of 43
6%24 labels
criticized challenger
Enterprise6 of 51
6%30 labels
accepted challenger
In payroll software · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named Paycom for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant |
|---|---|---|---|---|---|---|
| Payroll software | Core HR and payroll | 6% | 5 of 43 | 25% | 24 | criticized challenger |
| Time and attendance | Core HR and payroll | 2% | 14 of 90 | 0% | 4 | under 10 labels · led by UKG Ready at 15% |
| HRIS and HCM platforms | Core HR and payroll | 0% | 43 of 46 | 50% | 12 | criticized challenger |
| Compensation management | Compensation and total rewards | 0% | 44 of 189 | 0% | 5 | under 10 labels · led by Pave at 18% |
| HR compliance and policy management | Core HR and payroll | 0% | 34 of 84 | 0% | 3 | under 10 labels · led by Rippling at 16% |
| Succession planning | Performance and talent management | 0% | 98 of 99 | 67% | 3 | under 10 labels · led by Lattice at 31% |
| Employee onboarding | Onboarding and employee experience | 0% | 42 of 104 | 0% | 2 | under 10 labels · led by BambooHR at 29% |
| Applicant tracking systems | Talent acquisition | 0% | 38 of 50 | 100% | 1 | under 10 labels · led by Greenhouse at 47% |
| Benefits administration | Core HR and payroll | 0% | 42 of 54 | 100% | 1 | under 10 labels · led by PlanSource at 23% |
| HR AI assistants | Onboarding and employee experience | 0% | 95 of 119 | 0% | 1 | under 10 labels · led by Workativ Assistant at 12% |
| Leave and absence management | Core HR and payroll | 0% | 52 of 89 | 0% | 1 | under 10 labels · led by BambooHR at 28% |
| Workforce management suites | Core HR and payroll | 0% | 68 of 95 | 0% | 1 | under 10 labels · led by ADP Workforce Now at 19% |
Movement
This is the first edition on this tier, so no move can be computed for Paycom yet. From the next edition this section shows, per buyer segment, whether its share moved by more than the measured noise floor.
By model
How each model treated Paycom across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.
| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 3 | 1 | 0 | 4 |
| GPT-5.4 mini | 0 | 1 | 2 | 1 | 4 |
| Gemini 3.5 Flash | 0 | 2 | 0 | 3 | 5 |
| Perplexity Sonar | 0 | 1 | 0 | 1 | 2 |
| Grok 4.1 Fast | 1 | 4 | 4 | 3 | 12 |
| Mistral Small | 1 | 0 | 2 | 1 | 4 |
| DeepSeek V4 Flash | 0 | 1 | 4 | 2 | 7 |
| Llama 4 Maverick | 1 | 0 | 0 | 1 | 2 |
| Qwen 3.7 Flash | 0 | 1 | 0 | 0 | 1 |
| Kimi K2 | 0 | 3 | 3 | 2 | 8 |
| GLM 4.7 FlashX | 0 | 2 | 0 | 1 | 3 |
| MiniMax M2.5 | 1 | 2 | 2 | 1 | 6 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct38 labels2
Paraphrase23 labels3
Comparative30 labelsNone
Budget-constrained16 labels2
Scale-constrained12 labels3
Negative45 labelsNone
First choiceAlternativeMentionNegative164 labels in all, every segment counted; 10 of the 10 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
“Paycom stands out as the best overall due to its high user satisfaction, strong support, and efficient implementation.” Mistral Small · Payroll software · direct prompt · first choice
“Request demos from top fits like UKG (great for 50-500 employees), Paycom (all-in-one), or Paylocity (AI scheduling).” Grok 4.1 Fast · Time and attendance · scale prompt · first choice
“1. Paycom - named the No. 1 software in Implementation Index for Benefits Support” Llama 4 Maverick · Payroll software · paraphrase prompt · first choice
“I'd recommend starting with Paycom or ADP depending on your priorities” MiniMax M2.5 · Payroll software · paraphrase prompt · first choice
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
“Often cited as the most disappointing by HR professionals... Payroll/tax errors are the dominant complaint” DeepSeek V4 Flash · HRIS and HCM platforms · negative prompt · hard negative
“Platforms with Significant Complaints ... Paycom - Major Issues: Tax filing errors that have caused users "tears"” Kimi K2 · Payroll software · negative prompt · hard negative
“Known for a closed API, making integrations difficult and expensive. Users also report poor customer service” Mistral Small · HRIS and HCM platforms · negative prompt · hard negative
“class‑action lawsuit settled for $900K over a 2023 data breach ... This is a red flag for security.” GLM 4.7 FlashX · Payroll software · negative prompt · hard negative
Named alongside
The products named in the same answers as Paycom, over the 156 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Paycom was named but was not.
ProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are in a category's top three. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named Paycom. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 138 of the 156 answers that named Paycom and are not a share of its labels.
Domains cited
g2.com55
peoplemanagingpeople.com46
learn.g2.com45
forbes.com43
gartner.com43
adp.com41
paycom.comYour site36
capterra.com33
hibob.com32
bamboohr.com30
368 of the 404 domain citations in answers naming Paycom came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Names read as Paycom
What the judge wrote, as written, with how often. The vendor table decides that these count as Paycom; a claim can dispute any of them.
PAYCOM 1
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Paycom's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Paycom, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at paycom.com is approved on the spot, any other address is reviewed by hand.
Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.