HR AI Index

Index › Vendors › Featurebase · September 2026 Edition

1 category · Named, not ranked

Featurebase

7Judge labels

0First choices

0Negative labels

6 of 12Models named it

1Category

September 2026 Edition. Every number here is derived from the raw labels under vendor table vv2026-09.1, every buyer segment counted.

Standing

4 labels, too few to rank

A product needs 10 labels in a category before a share or quadrant is stated. Featurebase was named 4 times in HR help desk, where Zoho Desk led with 26%. The labels and the evidence are below, counted exactly.

By buyer segmentRead the same way at every buyer size.

Small business38 of 99

under the label threshold

Mid-market21 of 93

under the label threshold

Enterprise36 of 85

under the label threshold

In hr help desk · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading

Standing by category

Every category where a model named Featurebase for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant
HR help desk and case management	Onboarding and employee experience	0%	21 of 93	0%	4	under 10 labels · led by Zoho Desk at 26%

Movement

This is the first edition on this tier, so no move can be computed for Featurebase yet. From the next edition this section shows, per buyer segment, whether its share moved by more than the measured noise floor.

By model

How each model treated Featurebase across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.

Model	Alternative	Labels
Claude Haiku 4.5	0	0
GPT-5.4 mini	0	0
Gemini 3.5 Flash	1	1
Perplexity Sonar	1	1
Grok 4.1 Fast	0	0
Mistral Small	0	0
DeepSeek V4 Flash	0	0
Llama 4 Maverick	0	0
Qwen 3.7 Flash	0	0
Kimi K2	0	0
GLM 4.7 FlashX	1	1
MiniMax M2.5	1	1

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct4 labelsNone

Paraphrase0 labelsNone

Comparative0 labelsNone

Budget-constrained0 labelsNone

Scale-constrained3 labelsNone

Negative0 labelsNone

First choiceAlternativeMentionNegative7 labels in all, every segment counted; 0 of the 0 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“Look at HappyFox or Featurebase. Both offer highly polished UIs that are easy for a mid-market team to deploy” Gemini 3.5 Flash · HR help desk · scale prompt · alternative

“Popular with mid-market HR teams (5-30 employees) for its modern interface and ticketing capabilities.” MiniMax M2.5 · HR help desk · direct prompt · alternative

“Best modern HR help desk: Featurebase (AI agent, back-office tickets, internal help center).” GLM 4.7 FlashX · HR help desk · direct prompt · alternative

“best if your HR support workflow needs a modern internal help desk experience” Perplexity Sonar · HR help desk · direct prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

No model argued against it.

Named alongside

The products named in the same answers as Featurebase, over the 7 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Featurebase was named but was not.

ProductSame answerTook the first choice insteadHead to head

Zoho Desk5 of 71Not in the top three

HappyFox Help Desk5 of 70Not in the top three

Freshservice4 of 72Not in the top three

Zendesk4 of 72Not in the top three

Hiver3 of 70Not in the top three

ServiceNow3 of 70Not in the top three

Help Scout2 of 70Not in the top three

Freshdesk1 of 71Not in the top three

SysAid1 of 71Not in the top three

Dovetail Software1 of 70Not in the top three

A head-to-head page exists where both products are in a category's top three. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Featurebase. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 6 of the 7 answers that named Featurebase and are not a share of its labels.

Domains cited

featurebase.appYour site6

zendesk.com6

gitnux.org4

worldmetrics.org4

atlassian.com3

hiverhq.com3

peoplemanagingpeople.com3

bolddesk.com2

learn.g2.com2

siit.io2

Twenty-nine of the thirty-five domain citations in answers naming Featurebase came from somebody else's page.

Pages cited

featurebase.app/blog/hr-help-desk-ticketing-system6

zendesk.com/employee-service/hr-help-desk-software6

worldmetrics.org/best/hr-help-desk-software4

atlassian.com/itsm/esm/hr-help-desk-software3

gitnux.org/best/hr-help-desk-software3

hiverhq.com/help-desk-software/hr3

peoplemanagingpeople.com/tools/best-hr-ticketing-system3

bolddesk.com/blogs/best-help-desk-software2

Pages are listed as the models cited them.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Featurebase's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Featurebase, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at featurebase.app is approved on the spot, any other address is reviewed by hand.

Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.