HR AI Index

Index › Vendors › Zendesk WFM · September 2026 Edition

2 categories · Named, not ranked

Zendesk WFM

7Judge labels

0First choices

1Negative labels

4 of 12Models named it

2Categories

September 2026 Edition. Every number here is derived from the raw labels under vendor table vv2026-09.1, every buyer segment counted.

Standing

4 labels, too few to rank

A product needs 10 labels in a category before a share or quadrant is stated. Zendesk WFM was named 4 times in Workforce management sui and 1 other category, where ADP Workforce Now led with 19%. The labels and the evidence are below, counted exactly.

By buyer segmentRead the same way at every buyer size.

Small business23 of 70

under the label threshold

Mid-market82 of 95

under the label threshold

Enterprisenot named

No model named it for this buyer.

In workforce management sui · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading

Standing by category

Every category where a model named Zendesk WFM for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant
Workforce management suites	Core HR and payroll	0%	82 of 95	50%	2	under 10 labels · led by ADP Workforce Now at 19%
Workforce scheduling	Core HR and payroll	0%	35 of 94	0%	2	under 10 labels · led by Deputy at 26%

Movement

This is the first edition on this tier, so no move can be computed for Zendesk WFM yet. From the next edition this section shows, per buyer segment, whether its share moved by more than the measured noise floor.

By model

How each model treated Zendesk WFM across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.

Model	Alternative	Mention	Negative	Labels
Claude Haiku 4.5	0	1	0	1
GPT-5.4 mini	0	0	0	0
Gemini 3.5 Flash	1	0	0	1
Perplexity Sonar	0	1	0	1
Grok 4.1 Fast	0	0	0	0
Mistral Small	0	0	0	0
DeepSeek V4 Flash	0	0	0	0
Llama 4 Maverick	0	0	0	0
Qwen 3.7 Flash	0	0	1	1
Kimi K2	0	0	0	0
GLM 4.7 FlashX	0	0	0	0
MiniMax M2.5	0	0	0	0

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct1 labelNone

Paraphrase2 labelsNone

Comparative3 labelsNone

Budget-constrained0 labelsNone

Scale-constrained0 labelsNone

Negative1 labelNone

First choiceAlternativeMentionNegative7 labels in all, every segment counted; 0 of the 0 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“The Ecosystem Pick: Zendesk WFM (formerly Tymeshift)” Gemini 3.5 Flash · Workforce scheduling · paraphrase prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“Basic versions of Zendesk WFM ... Scalability Wall” Qwen 3.7 Flash · Workforce management sui · negative prompt · soft negative

Named alongside

The products named in the same answers as Zendesk WFM, over the 7 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Zendesk WFM was named but was not.

ProductSame answerTook the first choice insteadHead to head

Assembled6 of 74Not in the top three

Deputy6 of 70Not in the top three

Verint Workforce Management4 of 70Not in the top three

UKG Pro3 of 70Not in the top three

When I Work3 of 70Not in the top three

Connecteam2 of 71Not in the top three

Calabrio ONE2 of 70Not in the top three

Dayforce2 of 70Not in the top three

Homebase2 of 70Not in the top three

NICE2 of 70Not in the top three

A head-to-head page exists where both products are in a category's top three. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Zendesk WFM. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 3 of the 7 answers that named Zendesk WFM and are not a share of its labels.

Domains cited

assembled.com3

dialpad.com2

gartner.com2

guideflow.com2

hropslab.com2

reddit.com2

worldmetrics.org2

amplifai.com1

cloudtalk.io1

cxtoday.com1

Eighteen of the eighteen domain citations in answers naming Zendesk WFM came from somebody else's page.

Pages cited

assembled.com/page/best-workforce-management-software3

dialpad.com/blog/best-workforce-management-software2

gartner.com/reviews/market/workforce-management-applications2

guideflow.com/blog/contact-center-workforce-management-software2

hropslab.com/best-workforce-management-software2

amplifai.com/blog/call-center-workforce-management-wfm-software1

assembled.com/blog/beyond-the-rfp-11-things-most-wfm-vendors-dont-want-you-to-double-click1

assembled.com/blog/what-to-look-for-and-what-to-avoid-when-buying-wfm-in-20251

Pages are listed as the models cited them.

Names read as Zendesk WFM

What the judge wrote, as written, with how often. The vendor table decides that these count as Zendesk WFM; a claim can dispute any of them.

Zendesk Shifts 1Zendesk WFM (formerly Tymeshift) 1

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Zendesk WFM's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Zendesk WFM, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at zendesk.com is approved on the spot, any other address is reviewed by hand.

Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.