HR help desk and case management for enterprise buyers
Asked as “HR help desk software”, and as “HR case management and employee service portal”, on behalf of an enterprise B2B company. 53 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each.
Standing · first-choice share
62%
Clear leader
62ServiceNow HR Service Delivery08Zendesk06Jira Service Management25others
62% of first choices, clear leader.
Since September 2026▼−8Since September 2026: 70% → 62%, −8 points. Inside the 13-point floor: within noise. Read over the models both editions asked.ServiceNow HR Service Delivery held the lead, −8 points on 70%, inside the 13-point floor.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
Small business
BambooHR26%Contested↗new leaderNew leader since September 2026: BambooHR (28%) replaces Zoho Desk (27% then, 24% now), 4 points clear, inside the 13-point floor.Standing →Mid-market
Zoho Desk19%Contested▼−3Since September 2026: 26% → 23%, −3 points. Inside the 13-point floor: within noise. Read over the models both editions asked.Standing →Enterprise
ServiceNow HR Service Delivery62%Clear leader▼−8Since September 2026: 70% → 62%, −8 points. Inside the 13-point floor: within noise. Read over the models both editions asked.This page
BambooHR26%Contested↗new leaderNew leader since September 2026: BambooHR (28%) replaces Zoho Desk (27% then, 24% now), 4 points clear, inside the 13-point floor.Standing →Mid-marketZoho Desk19%Contested▼−3Since September 2026: 26% → 23%, −3 points. Inside the 13-point floor: within noise. Read over the models both editions asked.Standing →EnterpriseServiceNow HR Service Delivery62%Clear leader▼−8Since September 2026: 70% → 62%, −8 points. Inside the 13-point floor: within noise. Read over the models both editions asked.This pageThe standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for an enterprise B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrantSince September 2026
01ServiceNow HR Service Delivery62%22%68endorsed leader▼−8Since September 2026: 70% → 62%, −8 points. Inside the 13-point floor: within noise. Read over the models both editions asked.70% → 62%
ServiceNow HR Service Delivery62%22%68endorsed leader▼−8Since September 2026: 70% → 62%, −8 points. Inside the 13-point floor: within noise. Read over the models both editions asked.70% → 62%02
Zendesk8%33%33criticized challenger▲+2Since September 2026: 7% → 9%, +2 points. Inside the 13-point floor: within noise. Read over the models both editions asked.7% → 9%
Zendesk8%33%33criticized challenger▲+2Since September 2026: 7% → 9%, +2 points. Inside the 13-point floor: within noise. Read over the models both editions asked.7% → 9%03
Jira Service Management6%20%20accepted challenger▲+4Since September 2026: 2% → 6%, +4 points. Inside the 13-point floor: within noise. Read over the models both editions asked.2% → 6%
Jira Service Management6%20%20accepted challenger▲+4Since September 2026: 2% → 6%, +4 points. Inside the 13-point floor: within noise. Read over the models both editions asked.2% → 6%04
Workday HR Service Delivery2%12%24accepted challenger▲+2Since September 2026: 0% → 2%, +2 points. Inside the 13-point floor: within noise. Read over the models both editions asked.0% → 2%
Workday HR Service Delivery2%12%24accepted challenger▲+2Since September 2026: 0% → 2%, +2 points. Inside the 13-point floor: within noise. Read over the models both editions asked.0% → 2%05
Oracle Fusion Cloud HCM2%8%12accepted challenger▲+2Since September 2026: 0% → 2%, +2 points. Inside the 13-point floor: within noise. Read over the models both editions asked.0% → 2%
Oracle Fusion Cloud HCM2%8%12accepted challenger▲+2Since September 2026: 0% → 2%, +2 points. Inside the 13-point floor: within noise. Read over the models both editions asked.0% → 2%06
Freshservice2%20%15accepted challenger=heldSince September 2026: 2% → 2%, ±0 points. Inside the 13-point floor: within noise. Read over the models both editions asked.2% → 2%
Freshservice2%20%15accepted challenger=heldSince September 2026: 2% → 2%, ±0 points. Inside the 13-point floor: within noise. Read over the models both editions asked.2% → 2%Show the three products at 0%, ordered by negative rate
09
Workday Help0%14%14accepted challenger▼−5Since September 2026: 5% → 0%, −5 points. Inside the 13-point floor: within noise. Read over the models both editions asked.5% → 0%
Workday Help0%14%14accepted challenger▼−5Since September 2026: 5% → 0%, −5 points. Inside the 13-point floor: within noise. Read over the models both editions asked.5% → 0%07
SAP SuccessFactors0%10%21accepted challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 13-point floor: within noise. Read over the models both editions asked.0% → 0%
SAP SuccessFactors0%10%21accepted challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 13-point floor: within noise. Read over the models both editions asked.0% → 0%08
SAP SuccessFactors Enterprise Service Management0%0%11accepted challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 13-point floor: within noise. Read over the models both editions asked.0% → 0%
SAP SuccessFactors Enterprise Service Management0%0%11accepted challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 13-point floor: within noise. Read over the models both editions asked.0% → 0%The floor is 13 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
All twenty-eight head-to-head pages: the top eight products, each against each
Zoho Desk vs Dovetail SoftwareZoho Desk vs ServiceNow HR Service DeliveryZoho Desk vs Jira Service ManagementZoho Desk vs BambooHRFreshservice vs HappyFox Help DeskFreshservice vs ZendeskFreshservice vs Dovetail SoftwareFreshservice vs ServiceNow HR Service DeliveryFreshservice vs Jira Service ManagementFreshservice vs BambooHRHappyFox Help Desk vs ZendeskHappyFox Help Desk vs Dovetail SoftwareHappyFox Help Desk vs ServiceNow HR Service DeliveryHappyFox Help Desk vs Jira Service ManagementHappyFox Help Desk vs BambooHRZendesk vs Dovetail SoftwareZendesk vs ServiceNow HR Service DeliveryZendesk vs Jira Service ManagementZendesk vs BambooHRDovetail Software vs ServiceNow HR Service DeliveryDovetail Software vs Jira Service ManagementDovetail Software vs BambooHRServiceNow HR Service Delivery vs Jira Service ManagementServiceNow HR Service Delivery vs BambooHRJira Service Management vs BambooHR
One product takes 62% of first choices here, so the chart would put eight markers in one corner and one at the far edge. The two measurements it plots are columns in the standing above: share, and the negative label rate. One product carries a negative rate above 25% in this category.
What they warned about
Ten of fourteen models held their first choice under the paraphrase. Claude Haiku 4.5, Mistral Small, Llama 4 Maverick and MiniMax M2.5 changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
ServiceNow HR Service Delivery22%
15 of 68 labels negative · 10 of 14 models
“Tools like **ServiceNow HR Service Delivery** or similar enterprise workflow engines that require extensive configuration ... While powerful, they suffer from "complexity and customization overhead"” Kimi K2, negative prompt
Zendesk33%
11 of 33 labels negative · 9 of 14 models · 7 hard negative
“Tools like generic Zendesk or Salesforce implementations (without heavy HR customization) are often recommended against for HR departments” GLM 4.7 FlashX, negative prompt
BambooHR67%
4 of 6 labels negative · 4 of 14 models · 3 hard negative
“Mid-Market Tools Lacking True Enterprise Scale (e.g., BambooHR, Paycor, or Freshservice in oversized deployments) - **Why avoid**” Grok 4.1 Fast, negative prompt
Jira Service Management20%
4 of 20 labels negative · 4 of 14 models · 2 hard negative
“try to use their IT ticketing system (like Zendesk or Jira Service Management) to handle HR tickets. Why to avoid” Muse Glimmer 30B, negative prompt
What they cite
Citations exist only for the models that return a source list: fourteen of the fourteen in this edition, and all six flagship models on the expanded tier.
Sites the answers cite
79 of 84 answers in this category came back with a source list, from 14 of 14 models: citations where the model returns them, or the search results it consulted. 1156 links across 261 sites, every framing counted. Ranked by the number of answers carrying the site or page. 40 of the 252 answers across every segment cited this index's own page for the category; the method page measures whether that reading tilts an answer.
vendor site · Guideflow42 answers · 45 citations · 12 models
38 answers · 45 citations · 12 models
vendor site · Moveworks32 answers · 45 citations · 13 models
vendor site · Atlassian27 answers · 31 citations · 11 models
vendor site · ServiceNow25 answers · 51 citations · 9 models
vendor site · Featurebase25 answers · 31 citations · 12 models
vendor site · Zendesk25 answers · 31 citations · 12 models
23 answers · 40 citations · 10 models
vendor site · Salesforce21 answers · 27 citations · 10 models
vendor site · G220 answers · 41 citations · 11 models
19 answers · 21 citations · 11 models
18 answers · 23 citations · 10 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
36 answers · 11 models
24 answers · 12 models
23 answers · 11 models
21 answers · 12 models
20 answers · 10 models
20 answers · 10 models
16 answers · 12 models
14 answers · 8 models
12 answers · 6 models
12 answers · 9 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best hr help desk software”, “hr help desk software”, “hr service delivery tools”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| ServiceNow HR servicenow.com ServiceNow HR Service Delivery 62% | 62% | 161 | 170 | 5 | 689,216 | $673 | 101 | 2 |
| Zendesk zendesk.com | 8% | 96 | 74,000 | 3,566 | 5,365,445 | $16,181 | 63 | 1 |
| Jira Service Management atlassian.com | 6% | 55 | 6,600 | 188 | 4,724,388 | $5,906 | 61 | 3 |
| Freshdesk freshworks.com Freshdesk 4%, Freshservice for Business Teams 2% | 6% | 32 | 12,100 | 391 | 111,586 | $14,486 | 113 | 2 |
| Zoho parent site Zoho People 2%, Zoho Desk 2% | 4% | 277 | 8,100 | 105 | ||||
| Workday parent site Workday HR Service Delivery 2%, Workday Help 0%, Workday Human Capital Management 0% | 2% | 48 | 1,220,000 | 23,848 | ||||
| Oracle parent site Oracle Fusion Cloud HCM 2%, Oracle HR Help Desk 0% | 2% | 283 | 450,000 | 66,611 | ||||
| Freshservice freshservice.com | 2% | 60 | 8,100 | 221 | 11,874 | |||
| ServiceNow HR Service Management | 2% | |||||||
| Hiver hiverhq.com | 2% | 30 | 2,900 | 325 | 46,412 | 29 |
Google's top ten for the three searches hold 21 sites; 6 of them are among the sites the models cited here (atlassian.com, eesel.ai, peoplemanagingpeople.com, salesforce.com, servicenow.com, zendesk.com). The first result for “best hr help desk software” is smartsuite.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best HR help desk software for an enterprise B2B company?”Paraphrase“Which HR case management and employee service portal would you recommend to a large B2B company with thousands of employees?”Comparative“What are the top enterprise-grade HR service delivery tools and how do they differ?”Budget-constrained“What is the best HR help desk software for a large company that needs predictable total cost across thousands of users?”Scale-constrained“We are a 5,000 person company with SSO, SOC 2 and procurement review requirements evaluating a HR help desk software. What should we look at?”Negative“Which HR service delivery tools should a large enterprise avoid or be cautious about?”
Claude Haiku 4.5ServiceNow HR Service DeliveryWorkday HR Service DeliveryChangedServiceNow HR Service Deliveryagainst: BMC HelixZendeskagainst: ServiceNow HR Service Deliveryno first choicenothing named
Two alternatives
Jira Service Management, ZendeskFour alternatives
Oracle Fusion Cloud HCM, SAP SuccessFactors, Salesforce Service Cloud, ServiceNow HR Service ManagementFive alternatives
ADP HR Assist, Applaud, Leena AI, SAP SuccessFactors, Workday HR Service DeliveryThree alternatives
Alloy Navigator, HaloITSM, HappyFox Help DeskGPT-5.4 miniServiceNow HR Service DeliveryServiceNow HR Service DeliveryHeldServiceNow HR Service DeliveryFreshdesk, Freshservice for HR / business teamsagainst: ServiceNow HR Service Deliveryno first choiceagainst: Employee Central Service Center, ServiceNow HR Service Delivery
Three alternatives
Leena AI, Oracle HR Help Desk, SAP SuccessFactors Enterprise Service ManagementFour alternatives
Dovetail Software, Oracle HR Help Desk, SAP SuccessFactors Enterprise Service Management, Workday Service Delivery / HR service capabilitiesGemini 3.5 FlashServiceNow HR Service DeliveryServiceNow HR Service DeliveryHeldServiceNow HR Service DeliveryJira Service Managementagainst: Neocase HR, ServiceNow HR Service Delivery, UKG HR Service DeliveryServiceNow HR Service Deliveryagainst: BambooHR, Freshdesk, Gusto, Jira, Lucca, Zendesk
Five alternatives
HR Acuity, Jira Service Management, UKG People Assist, Workday Help, ZendeskFour alternatives
HR Acuity, Neocase HR, UKG HR Service Delivery, Workday HelpThree alternatives
Neocase HR, UKG Pro HR Service Delivery, Workday HelpThree alternatives
HaloITSM, HappyFox Help Desk, ZendeskSix alternatives
Dovetail Software, Freshservice, HR Acuity, Jira Service Management, Neocase HR, UKG HR Service DeliveryPerplexity SonarServiceNow HR Service DeliveryServiceNow HR Service DeliveryHeldServiceNow HR Service DeliveryServiceNow HR Service Deliveryagainst: Zendeskno first choicenothing named
Four alternatives
Aisera, Jira Service Management, Salesforce Service Cloud, ZendeskOne alternative
HR AcuitySix alternatives
Applaud, Dovetail Software, Oracle Fusion Cloud HCM, SAP SuccessFactors, UKG Pro, Workday HR Service DeliveryOne alternative
Oracle Fusion Cloud HCMGrok 4.1 FastServiceNow HR Service DeliveryServiceNow HR Service DeliveryHeldServiceNow HR Service DeliveryJira Service Management, Zendeskagainst: Freshservice, ServiceNow HR Service DeliveryServiceNow HR Service Deliveryagainst: BambooHR, Freshservice, Jira HR Add-Ons, Older SAP ECC HR Modules, Oracle EBS, Paycor, SAP SuccessFactors, ServiceNow HR Service Delivery, Workday HR Service Delivery, Zendesk, iCIMS
Two alternatives
Jira Service Management, ZendeskThree alternatives
SAP SuccessFactors, Workday HR Service Delivery, ZendeskFour alternatives
Oracle Fusion Cloud HCM, SAP SuccessFactors, UKG Pro / UKG Ready, Workday Human Capital ManagementFour alternatives
Freshservice, HaloITSM, Jira Service Management, ZendeskMistral SmallZendeskServiceNow HR Service DeliveryChangedSAP SuccessFactors, Workday Human Capital ManagementInvGate Service Management, ServiceNow HR Service Deliveryagainst: Zendeskno first choiceagainst: SAP ECC
Two alternatives
Aisera, Jira Service ManagementFour alternatives
Oracle Fusion Cloud HCM, SAP SuccessFactors, UKG HR Service Delivery, Workday Human Capital ManagementThree alternatives
ADP Vantage HCM, Ceridian Dayforce HCM, Oracle Fusion Cloud HCMOne alternative
Oracle HR Help DeskDeepSeek V4 FlashServiceNow HR Service DeliveryServiceNow HR Service DeliveryHeldServiceNow HR Service DeliveryHiver, ServiceNow HR Service Deliveryagainst: Freshservice, HappyFox Help Desk, Leena AI, Zendesk, Zoho DeskServiceNow HR Service Deliveryagainst: BambooHR, Freshdesk, Gusto, Oracle Fusion Cloud HCM, Oracle PeopleSoft, Rippling, SAP ECC HR, Workday HR Service Delivery, Zendesk, Zenefits
Two alternatives
Jira Service Management, ZendeskThree alternatives
Freshservice, SAP SuccessFactors, Workday Human Capital ManagementFour alternatives
Freshservice HR Service Management, Oracle HCM Cloud HR Help Desk, SAP SuccessFactors Enterprise Service Management, Workday HR Service DeliveryOne alternative
Salesforce HR Service ManagementTwo alternatives
Freshservice, ZendeskLlama 4 MaverickZoho DeskServiceNow HR Service DeliveryChangedno first choiceFreshdesk, Zendeskno first choiceagainst: ServiceNow HR Service Delivery, legacy SAP ECC
Three alternatives
Applaud, Dovetail Software, SAP SuccessFactorsOne alternative
AsyntaiQwen 3.7 FlashServiceNow HR Service Deliveryagainst: Jira Service ManagementServiceNow HR Service DeliveryHeldServiceNow HR Service DeliveryFreshservice, Jira Service Managementagainst: ServiceNow HR Service Deliveryno first choiceagainst: ServiceNow HR Service Delivery
Three alternatives
Salesforce Service Cloud, Workday Support Center, ZendeskThree alternatives
HiBob, Service Cloud, Workday "Advisor" & Support CenterFive alternatives
ADP HR Assist, Dovetail Software, Moveworks, SAP SuccessFactors Employee Service Center, Workday Human Capital Management (HCM) – Service ModuleKimi K2ServiceNow HR Service DeliveryServiceNow HR Service DeliveryHeldServiceNow HR Service DeliveryServiceNow HR Service Deliveryagainst: ZendeskServiceNow HR Service Deliveryagainst: Workday Helpagainst: SAP SuccessFactors, ServiceNow HR Service Delivery, Workday HR Service Delivery
Five alternatives
Applaud HR, Jira Service Management, Workday HR Service Delivery, Workday Help, ZendeskTwo alternatives
SAP SuccessFactors Enterprise Service Management, Workday HR Service DeliverySix alternatives
ADP Vantage HCM, Oracle Global Human Resources Cloud, Oracle PeopleSoft HCM, SAP SuccessFactors, UKG Pro, Workday Human Capital ManagementTwo alternatives
Oracle HR Help Desk, SAP SuccessFactorsTwo alternatives
Freshservice, ZendeskGLM 4.7 FlashXServiceNow HR Service Deliveryagainst: BambooHRServiceNow HR Service DeliveryHeldServiceNow HR Service DeliveryMonday.com HR Help Deskagainst: Zendeskno first choiceagainst: ADP, Cegid Talentsoft, Dovetail Software, Paycor, Salesforce, ServiceNow HR Service Delivery, Zendesk
Three alternatives
Freshservice, Workday Help, ZendeskTwo alternatives
SAP SuccessFactors Enterprise Service Management, Workday Human Capital ManagementFour alternatives
Microsoft Viva Insights, Oracle Fusion Cloud HCM, SAP SuccessFactors Enterprise Service Management, Workday HR Service DeliveryOne alternative
ServiceNow HR Service DeliveryMiniMax M2.5Oracle Fusion Cloud HCM, ServiceNow HR Service ManagementServiceNow HR Service DeliveryChangedServiceNow HR Service DeliveryServiceNow HR Service Deliveryno first choiceagainst: Freshdesk, Jira Service Management, Zendesk
Five alternatives
Ivanti, Jira Service Management, SAP SuccessFactors, UKG Pro, ZendeskTwo alternatives
SAP SuccessFactors Enterprise Service Management, Workday HelpEight alternatives
Applaud, HiBob, Leena AI, Oracle Fusion Cloud HCM, Paylocity, Personio, SAP SuccessFactors, Workday HR Service DeliveryOne alternative
Salesforce HR Service ManagementThree alternatives
Jira Service Management, ServiceNow HR Service Delivery, Workday HR Service DeliveryGPT-6 LunaServiceNow HR Service DeliveryServiceNow HR Service DeliveryHeldServiceNow HR Service DeliveryFreshservice for Business Teamsagainst: ServiceNow HR Service Deliveryno first choiceagainst: Jira Service Management, ServiceNow HR Service Delivery, Workday Help
Two alternatives
SAP SuccessFactors Enterprise Service Management, Workday HelpTwo alternatives
Oracle HR Help Desk, Workday HelpSix alternatives
Leena AI, Moveworks, Oracle HR Help Desk, SAP SuccessFactors Enterprise Service Management, UKG HR Service Delivery, Workday HelpOne alternative
Workday HelpTwo alternatives
ServiceNow HR Service Delivery, Workday HelpMuse Glimmer 30BServiceNow HR Service DeliveryServiceNow HR Service DeliveryHeldServiceNow HR Service DeliveryZoho Peopleagainst: ServiceNow HR Service Deliveryno first choiceagainst: Jira Service Management, ServiceNow HR Service Delivery, Zendesk, legacy SAP ECC versions
Two alternatives
Freshservice, ZendeskTwo alternatives
SAP SuccessFactors Enterprise Service Management, Workday HR Service DeliveryThree alternatives
Oracle Fusion Cloud HCM Service Delivery, Workday HR Service Delivery, Workday Human Capital ManagementOne alternative
Salesforce HR Service ManagementBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency. Full answer text is in the free responses file. Download the record
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 10:32 | yes | 13 | 8 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 10:13 | yes | 6 | 5 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 07:50 | yes | 17 | 27 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-10-01 10:32 | yes | 18 | 3 s |
| Direct recommendation | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 11:01 | yes | 24 | 10 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 12:05 | yes | 12 | 6 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 11:21 | yes | 21 | 29 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 08:36 | yes | 5 | 2 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 07:29 | no | 0 | 27 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 10:19 | yes | 13 | 28 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 08:59 | yes | 21 | 108 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 11:06 | yes | 17 | 29 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-10-01 11:14 | yes | 4 | 15 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 10:01 | yes | 23 | 35 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 08:42 | no | 0 | 5 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 12:07 | yes | 5 | 5 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 10:24 | yes | 14 | 23 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-10-01 07:45 | yes | 17 | 3 s |
| Paraphrase | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 11:51 | yes | 24 | 12 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 11:03 | yes | 5 | 3 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 08:25 | yes | 24 | 33 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 12:09 | yes | 5 | 2 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 08:59 | no | 0 | 36 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 07:38 | yes | 19 | 21 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 08:27 | yes | 23 | 84 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 10:58 | yes | 20 | 34 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-10-01 10:54 | yes | 3 | 14 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 09:33 | yes | 14 | 19 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 10:28 | yes | 15 | 12 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 09:56 | yes | 7 | 9 s |
| Comparative | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 08:25 | yes | 17 | 35 s |
| Comparative | Perplexity Sonar | sonar | 2026-10-01 11:56 | yes | 17 | 5 s |
| Comparative | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 10:55 | yes | 22 | 13 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 09:29 | yes | 17 | 15 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 11:42 | yes | 23 | 33 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 11:20 | yes | 5 | 2 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 11:21 | yes | 5 | 27 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 09:22 | yes | 20 | 33 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 11:27 | yes | 20 | 51 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 09:03 | yes | 5 | 17 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-10-01 09:39 | yes | 7 | 22 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 10:56 | yes | 23 | 49 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 11:06 | yes | 18 | 10 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 07:44 | yes | 3 | 5 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 10:08 | yes | 25 | 32 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-10-01 08:18 | yes | 18 | 4 s |
| Budget constrained | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 11:51 | yes | 21 | 19 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 11:34 | yes | 5 | 5 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 09:16 | yes | 20 | 43 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 08:42 | yes | 5 | 2 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 08:34 | yes | 19 | 84 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 08:34 | yes | 20 | 40 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 11:58 | yes | 24 | 63 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 07:36 | yes | 16 | 52 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-10-01 08:25 | yes | 4 | 27 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 10:40 | yes | 20 | 41 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 10:12 | yes | 18 | 10 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 11:46 | yes | 0 | 5 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 11:40 | yes | 8 | 22 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-10-01 11:06 | yes | 17 | 5 s |
| Scale constrained | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 07:39 | yes | 12 | 11 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 08:38 | no | 0 | 10 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 10:59 | yes | 22 | 41 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 08:18 | yes | 5 | 3 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 07:53 | yes | 5 | 28 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 11:45 | yes | 15 | 23 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 10:13 | yes | 25 | 78 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 11:18 | yes | 15 | 26 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-10-01 07:52 | yes | 2 | 41 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 10:00 | yes | 14 | 31 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 09:52 | yes | 18 | 11 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 07:38 | yes | 2 | 5 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 10:35 | yes | 13 | 28 s |
| Negative framing | Perplexity Sonar | sonar | 2026-10-01 08:45 | yes | 16 | 2 s |
| Negative framing | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 09:39 | yes | 25 | 15 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 08:19 | yes | 5 | 4 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 11:35 | yes | 25 | 59 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 11:08 | yes | 5 | 2 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 09:20 | yes | 14 | 68 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 10:23 | yes | 25 | 22 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 07:38 | yes | 22 | 38 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 09:15 | yes | 21 | 34 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-10-01 12:00 | yes | 2 | 20 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 10:42 | yes | 17 | 34 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
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Category-scoped readings
Atlassian (Jira Service Management) read as Jira Service Management
Atlassian Jira Service Management read as Jira Service Management
Dovetail read as Dovetail Software
HappyFox read as HappyFox Help Desk
Invgate read as InvGate Service Management
Neocase read as Neocase HR
Oracle HCM Cloud read as Oracle Fusion Cloud HCM
Oracle HR Help Desk Cloud Service read as Oracle HR Help Desk
SAP read as SAP SuccessFactors
SAP SuccessFactors HCM read as SAP SuccessFactors
SAP SuccessFactors Service Delivery read as SAP SuccessFactors Enterprise Service Management
Salesforce HR Service read as Salesforce HR Service Management
Salesforce HR Service Desk read as Salesforce HR Service Management
ServiceNow read as ServiceNow HR Service Delivery
ServiceNow (Specifically HR Service Delivery) read as ServiceNow HR Service Delivery
ServiceNow HR Service Delivery (HRSD) with ELA read as ServiceNow HR Service Delivery
ServiceNow HRSD read as ServiceNow HR Service Delivery
Workday read as Workday HR Service Delivery
Workday HCM read as Workday Human Capital Management
Workday HCM (Workday Help) read as Workday Human Capital Management
Zendesk Employee Service read as Zendesk
Zendesk Employee Service (or HR Help Desk) read as Zendesk
Zendesk Employee Service Suite read as Zendesk
Unresolved, counted raw
Alloy Navigator
Applaud HR
Asyntai
Ceridian Dayforce HCM
Employee Central Service Center
Freshservice HR Service Management
Freshservice for HR / business teams
Ivanti HR Service Management
Jira HR Add-Ons
Jira Service Management for HR
Lucca
Monday.com HR Help Desk
Older SAP ECC HR Modules
Oracle HCM Cloud HR Help Desk
SAP ECC HR
Service Cloud
Workday "Advisor" & Support Center
Workday Human Capital Management (HCM) – Service Module
Workday Service Delivery / HR service capabilities
Workday Support Center
Xurrent
legacy SAP ECC versions
Discontinued, still offered
No shut-down product was recommended here.