HR help desk and case management
Asked as “HR help desk software”, and as “HR case management and employee service portal”, on behalf of a mid-market B2B company. 52 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each.
Standing · first-choice share
19%
Contested · Freshservice 12%
19Zoho Desk12Freshservice10HappyFox Help Desk60others
19% of first choices, contested.
Since September 2026▼−3Since September 2026: 26% → 23%, −3 points. Inside the 13-point floor: within noise. Read over the models both editions asked.Zoho Desk held the lead, −3 points on 26%, inside the 13-point floor.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
Small business
BambooHR26%Contested↗new leaderNew leader since September 2026: BambooHR (28%) replaces Zoho Desk (27% then, 24% now), 4 points clear, inside the 13-point floor.Standing →Mid-market
Zoho Desk19%Contested▼−3Since September 2026: 26% → 23%, −3 points. Inside the 13-point floor: within noise. Read over the models both editions asked.This pageEnterprise
ServiceNow HR Service Delivery62%Clear leader▼−8Since September 2026: 70% → 62%, −8 points. Inside the 13-point floor: within noise. Read over the models both editions asked.Standing →
BambooHR26%Contested↗new leaderNew leader since September 2026: BambooHR (28%) replaces Zoho Desk (27% then, 24% now), 4 points clear, inside the 13-point floor.Standing →Mid-marketZoho Desk19%Contested▼−3Since September 2026: 26% → 23%, −3 points. Inside the 13-point floor: within noise. Read over the models both editions asked.This pageEnterpriseServiceNow HR Service Delivery62%Clear leader▼−8Since September 2026: 70% → 62%, −8 points. Inside the 13-point floor: within noise. Read over the models both editions asked.Standing →The standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for a mid-market B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrantSince September 2026
01Zoho Desk19%0%21accepted challenger▼−3Since September 2026: 26% → 23%, −3 points. Inside the 13-point floor: within noise. Read over the models both editions asked.26% → 23%
Zoho Desk19%0%21accepted challenger▼−3Since September 2026: 26% → 23%, −3 points. Inside the 13-point floor: within noise. Read over the models both editions asked.26% → 23%02
Freshservice12%0%31accepted challenger▼−10Since September 2026: 24% → 14%, −10 points. Inside the 13-point floor: within noise. Read over the models both editions asked.24% → 14%
Freshservice12%0%31accepted challenger▼−10Since September 2026: 24% → 14%, −10 points. Inside the 13-point floor: within noise. Read over the models both editions asked.24% → 14%03
HappyFox Help Desk10%0%11accepted challenger▲+4Since September 2026: 5% → 9%, +4 points. Inside the 13-point floor: within noise. Read over the models both editions asked.5% → 9%
HappyFox Help Desk10%0%11accepted challenger▲+4Since September 2026: 5% → 9%, +4 points. Inside the 13-point floor: within noise. Read over the models both editions asked.5% → 9%04
Zendesk8%14%29accepted challenger▼−3Since September 2026: 12% → 9%, −3 points. Inside the 13-point floor: within noise. Read over the models both editions asked.12% → 9%
Zendesk8%14%29accepted challenger▼−3Since September 2026: 12% → 9%, −3 points. Inside the 13-point floor: within noise. Read over the models both editions asked.12% → 9%05
Dovetail Software6%19%16accepted challenger=heldSince September 2026: 5% → 5%, ±0 points. Inside the 13-point floor: within noise. Read over the models both editions asked.5% → 5%
Dovetail Software6%19%16accepted challenger=heldSince September 2026: 5% → 5%, ±0 points. Inside the 13-point floor: within noise. Read over the models both editions asked.5% → 5%06ServiceNow HR Service Delivery6%47%47criticized challenger=heldSince September 2026: 5% → 5%, ±0 points. Inside the 13-point floor: within noise. Read over the models both editions asked.5% → 5%
ServiceNow HR Service Delivery6%47%47criticized challenger=heldSince September 2026: 5% → 5%, ±0 points. Inside the 13-point floor: within noise. Read over the models both editions asked.5% → 5%07
Jira Service Management2%5%20accepted challenger▼−2Since September 2026: 2% → 0%, −2 points. Inside the 13-point floor: within noise. Read over the models both editions asked.2% → 0%
Jira Service Management2%5%20accepted challenger▼−2Since September 2026: 2% → 0%, −2 points. Inside the 13-point floor: within noise. Read over the models both editions asked.2% → 0%08BambooHR2%0%16accepted challenger▼−2Since September 2026: 5% → 2%, −2 points. Inside the 13-point floor: within noise. Read over the models both editions asked.5% → 2%
BambooHR2%0%16accepted challenger▼−2Since September 2026: 5% → 2%, −2 points. Inside the 13-point floor: within noise. Read over the models both editions asked.5% → 2%Show the two products at 0%, ordered by negative rate
10
Workday HR Service Delivery0%33%12criticized challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 13-point floor: within noise. Read over the models both editions asked.0% → 0%
Workday HR Service Delivery0%33%12criticized challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 13-point floor: within noise. Read over the models both editions asked.0% → 0%09
Paylocity0%30%10criticized challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 13-point floor: within noise. Read over the models both editions asked.0% → 0%
Paylocity0%30%10criticized challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 13-point floor: within noise. Read over the models both editions asked.0% → 0%The floor is 13 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
All twenty-eight head-to-head pages: the top eight products, each against each
Zoho Desk vs Dovetail SoftwareZoho Desk vs ServiceNow HR Service DeliveryZoho Desk vs Jira Service ManagementZoho Desk vs BambooHRFreshservice vs HappyFox Help DeskFreshservice vs ZendeskFreshservice vs Dovetail SoftwareFreshservice vs ServiceNow HR Service DeliveryFreshservice vs Jira Service ManagementFreshservice vs BambooHRHappyFox Help Desk vs ZendeskHappyFox Help Desk vs Dovetail SoftwareHappyFox Help Desk vs ServiceNow HR Service DeliveryHappyFox Help Desk vs Jira Service ManagementHappyFox Help Desk vs BambooHRZendesk vs Dovetail SoftwareZendesk vs ServiceNow HR Service DeliveryZendesk vs Jira Service ManagementZendesk vs BambooHRDovetail Software vs ServiceNow HR Service DeliveryDovetail Software vs Jira Service ManagementDovetail Software vs BambooHRServiceNow HR Service Delivery vs Jira Service ManagementServiceNow HR Service Delivery vs BambooHRJira Service Management vs BambooHR
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
01020304050607080910Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative30%
Key
01Zoho Desk19%
Zoho Desk19%02Freshservice12%
Freshservice12%03HappyFox Help Desk10%
HappyFox Help Desk10%04Zendesk8%
Zendesk8%05Dovetail Software6%
Dovetail Software6%06ServiceNow HR Service Delivery6%
ServiceNow HR Service Delivery6%07Jira Service Management2%
Jira Service Management2%08BambooHR2%
BambooHR2%09Paylocity0%
Paylocity0%10Workday HR Service Delivery0%
Workday HR Service Delivery0%What they warned about
Three of fourteen models held their first choice under the paraphrase. Claude Haiku 4.5, Gemini 3.5 Flash, Perplexity Sonar, Mistral Small, DeepSeek V4 Flash, Llama 4 Maverick, Qwen 3.7 Flash, Kimi K2, GLM 4.7 FlashX, MiniMax M2.5 and Muse Glimmer 30B changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
ServiceNow HR Service Delivery47%
22 of 47 labels negative · 10 of 14 models · 1 hard negative
“are enterprise-grade and expensive (not budget-friendly)” Kimi K2, budget prompt
ADP80%
4 of 5 labels negative · 4 of 14 models · 1 hard negative
“**Punitive contracts** with hidden fees that make switching providers nearly impossible” DeepSeek V4 Flash, negative prompt
Zendesk14%
4 of 29 labels negative · 4 of 14 models · 1 hard negative
“Zendesk is shown with a notable negative share for HR help desk / case management” Muse Glimmer 30B, negative prompt
Dovetail Software19%
3 of 16 labels negative · 3 of 14 models · 2 hard negative
“Reviewers point to weak reporting, limited customization, and an overall poor user experience.” Mistral Small, negative prompt
What they cite
Citations exist only for the models that return a source list: fourteen of the fourteen in this edition, and all six flagship models on the expanded tier.
Sites the answers cite
77 of 84 answers in this category came back with a source list, from 14 of 14 models: citations where the model returns them, or the search results it consulted. 1062 links across 260 sites, every framing counted. Ranked by the number of answers carrying the site or page. 40 of the 252 answers across every segment cited this index's own page for the category; the method page measures whether that reading tilts an answer.
38 answers · 43 citations · 12 models
vendor site · G235 answers · 69 citations · 12 models
vendor site · Atlassian33 answers · 37 citations · 13 models
vendor site · Moveworks25 answers · 35 citations · 10 models
vendor site · Zendesk25 answers · 35 citations · 12 models
vendor site · Guideflow24 answers · 25 citations · 10 models
21 answers · 22 citations · 12 models
20 answers · 27 citations · 12 models
17 answers · 22 citations · 9 models
vendor site · Featurebase17 answers · 21 citations · 11 models
vendor site · FirstHR16 answers · 19 citations · 8 models
16 answers · 19 citations · 10 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
23 answers · 12 models
20 answers · 11 models
18 answers · 9 models
16 answers · 10 models
15 answers · 9 models
14 answers · 7 models
14 answers · 10 models
13 answers · 10 models
13 answers · 9 models
11 answers · 9 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best hr help desk software”, “hr help desk software”, “hr service delivery tools”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| Zoho parent site Zoho Desk 19%, Zoho People 4% | 23% | 277 | 8,100 | 105 | ||||
| Freshservice freshservice.com | 12% | 60 | 8,100 | 221 | 11,874 | |||
| HappyFox happyfox.com HappyFox Help Desk 10% | 10% | 16 | 2,900 | 73 | 153,639 company | |||
| Zendesk zendesk.com | 8% | 96 | 74,000 | 3,566 | 5,365,445 | $16,181 | 63 | 1 |
| Dovetail dovetailsoftware.com Dovetail Software 6% | 6% | 24 | 320 | 1 | 444 | |||
| ServiceNow HR servicenow.com ServiceNow HR Service Delivery 6% | 6% | 161 | 170 | 5 | 689,216 | $673 | 101 | 2 |
| Freshdesk freshworks.com Freshservice for Business Teams 4%, Freshdesk 2% | 6% | 32 | 12,100 | 391 | 111,586 | $14,486 | 113 | 2 |
| HiBob hibob.com | 4% | 337 | 14,800 | 154 | 266,143 | $54 | 120 | |
| Spiceworks spiceworks.com | 4% | 13 | 5,400 | 122 | 2,284,947 | 7 | ||
| Jira Service Management atlassian.com | 2% | 55 | 6,600 | 188 | 4,724,388 | $5,906 | 61 | 3 |
Google's top ten for the three searches hold 21 sites; 5 of them are among the sites the models cited here (atlassian.com, eesel.ai, freshworks.com, peoplemanagingpeople.com, zendesk.com). The first result for “best hr help desk software” is smartsuite.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best HR help desk software for a mid-market B2B company?”Paraphrase“Which HR case management and employee service portal would you recommend to a mid-sized B2B company?”Comparative“What are the top HR service delivery tools and how do they differ?”Budget-constrained“What is the best HR help desk software for a company with a limited budget?”Scale-constrained“We are a 500 person company evaluating a HR help desk software. What should we look at?”Negative“Which HR service delivery tools should I avoid or be cautious about?”
Claude Haiku 4.5HappyFox Help Desk, InvGate Service ManagementDovetail SoftwareChangedServiceNow HR Service DeliverySuptaskno first choicenothing named
Three alternatives
HiBob, Zendesk, Zoho PeopleFour alternatives
BambooHR, Freshservice, HR Acuity, PaylocitySeven alternatives
BambooHR, Leena AI, Oracle Fusion Cloud HCM, Paylocity, SAP SuccessFactors Employee Central Service Center, Workday Human Capital Management, ZendeskFour alternatives
BoldDesk, Freshdesk, HappyFox Help Desk, Zoho DeskGPT-5.4 miniServiceNow HR Service DeliveryServiceNow HR Service DeliveryHeldServiceNow HR Service DeliveryFreshdesk, Zoho Deskagainst: HR Partnerno first choicenothing named
Two alternatives
Leena AI, Oracle HR Help DeskOne alternative
Workday HelpThree alternatives
Oracle Fusion Cloud HCM, SAP SuccessFactors, Workday Human Capital ManagementOne alternative
HelpDesk.comGemini 3.5 FlashSiitagainst: ServiceNow HR Service DeliveryFreshserviceChangedagainst: ServiceNow HR Service DeliveryServiceNow HR Service Delivery, Workday Helpagainst: ZendeskZoho Deskagainst: FreshdeskHiBob, Ripplingagainst: ServiceNow HR Service Deliveryagainst: Jira, ServiceNow HR Service Delivery, Workday Help
Four alternatives
Dovetail Software, Freshservice, Jira Service Management, ZendeskFive alternatives
Dovetail Software, HR Acuity, Jira Service Management, Rippling, ZendeskFive alternatives
Case IQ, HR Acuity, Neocase HR, Salesforce HR Service Center, UKG HR Service DeliveryFour alternatives
Helply, Hiver, Jira Service Management, SpiceworksEight alternatives
ClearFeed, Dovetail Software, Freshdesk, Freshservice, Neocase HR, Workativ, Zendesk, eesel AIPerplexity SonarZendeskagainst: HiBob, PaylocityHR AcuityChangedServiceNow HR Service DeliveryZoho Deskno first choicenothing named
Three alternatives
Freshservice, HappyFox Help Desk, ServiceNow HR Service DeliveryOne alternative
FreshserviceFour alternatives
Dovetail Software, Jira Service Management, Paylocity, SysAidTwo alternatives
HelpDesk.com, SpiceworksGrok 4.1 FastFreshserviceagainst: ServiceNow HR Service DeliveryFreshserviceHeldagainst: ServiceNow HR Service DeliveryServiceNow HR Service DeliveryZoho Deskno first choiceagainst: ServiceNow HR Service Deliveryagainst: ADP, Cegid Talentsoft, Dovetail Software, Employment Hero, Oracle Fusion Cloud HCM, Oracle Taleo, Paycom, Paylocity, ServiceNow HR Service Delivery, Workday HR Service Delivery
Two alternatives
Jira Service Management, ZendeskThree alternatives
Dovetail Software, HiBob, ZendeskFour alternatives
BambooHR, Moveworks, UKG Pro HR Service Delivery, Workday HR Service DeliveryOne alternative
SpiceworksFour alternatives
Hiver, Jira Service Management, Rezolve.ai, ZendeskMistral SmallFreshservice, HappyFox Help DeskAllVoicesChangedServiceNow HR Service DeliveryZoho Peopleno first choiceagainst: ADP Vantage HCM, CEIPAL Workforce, Cegid Talentsoft, Dovetail Software, Oracle Global Human Resources Cloud, SAP ECC, ServiceNow HR Service Delivery
Two alternatives
ADP Workforce Now, BambooHRTwo alternatives
CIPHR, Dovetail SoftwareFive alternatives
Moveworks, Neocase®, Personio, SAP SuccessFactors, SysAidThree alternatives
Eddy, HelpDesk.com, Jira Service ManagementDeepSeek V4 FlashBambooHR, HappyFox Help DeskHiBobChangedagainst: ServiceNow HR Service DeliveryServiceNow HR Service Deliveryagainst: Neocase HRZoho Deskno first choiceagainst: ServiceNow HR Service Delivery, Zendeskagainst: ADP, Dayforce, Factorial, Oracle Global Human Resources Cloud, ServiceNow HR Service Delivery, UKG Pro
Three alternatives
Jira Service Management, Zendesk, Zoho Desk + Zoho PeopleThree alternatives
Applaud, BambooHR, FreshserviceSix alternatives
Applaud, Dovetail Software, Freshservice, Oracle Global Human Resources Cloud, SAP SuccessFactors, Workday HR Service DeliveryOne alternative
FreshdeskThree alternatives
Freshservice, HappyFox Help Desk, Jira Service ManagementLlama 4 MaverickHappyFox Help Deskno first choiceChangedno first choiceZoho Deskno first choicenothing named
Two alternatives
CXEverywhere, SuptaskQwen 3.7 FlashFreshservice, ZendeskZendeskChangedServiceNow HR Service DeliveryZoho Deskagainst: Dovetail Software, PeoplePath, ServiceNow HR Service Delivery, Zendeskno first choiceagainst: ServiceNow HR Service Deliverynothing named
One alternative
HiverThree alternatives
BambooHR, Front, Jira Service ManagementFour alternatives
Freshservice, Salesforce Employee Case Management, UKG Pro / Kronos, Workday HR Service DeliveryThree alternatives
Freshdesk, Jira Service Management, SuptaskKimi K2Freshservice, ZendeskDovetail Software, Neocase HR Case ManagementChangedagainst: ServiceNow HR Service Delivery, Workday HR Service DeliveryServiceNow HR Service DeliverySpiceworks, Zoho Deskagainst: ServiceNow HR Service Delivery, Workday Helpno first choiceagainst: ADP, Eightfold AI, Tyler Technologies, UKG Pro, Workday HR Service Delivery
Three alternatives
HappyFox Help Desk, Jira Service Management, Zoho DeskTwo alternatives
Applaud, FreshserviceSix alternatives
ADP, Freshservice, Oracle Fusion Cloud HCM, SAP SuccessFactors, UKG Pro, Workday HR Service DeliveryThree alternatives
BambooHR, Freshdesk, ZendeskGLM 4.7 FlashXHiverZoho DeskChangedServiceNow HR Service DeliveryZoho Deskno first choiceagainst: BMC, Infor HR Service Delivery, Ivanti, ManageEngine, Paycor, ServiceNow HR Service Delivery
Three alternatives
Freshservice, Rippling, Zoho DeskThree alternatives
BambooHR, Freshservice, ServiceNow HR Service DeliveryNine alternatives
BambooHR, Deel HR, Freshservice, HiBob, Justworks, Neocase HR, Paylocity, SAP SuccessFactors, Workday Human Capital ManagementSeven alternatives
HelpDesk.com, Hiver, InvGate Service Management, Suptask, Workativ, Zendesk, Zoho PeopleMiniMax M2.5no first choiceNamelyChangedServiceNow HR Service DeliveryZoho Peopleno first choiceagainst: ADP, Paycor, Paylocity, ServiceNow HR Service Delivery, UKG Pro, UKG Ready
Four alternatives
BambooHR, Dovetail Software, HR Acuity, PersonioFour alternatives
Deel HR, Freshservice, HiBob, Workday HR Service DeliveryOne alternative
SuptaskGPT-6 LunaFreshservice for Business Teamsagainst: ServiceNow HR Service DeliveryFreshservice for Business TeamsHeldno first choiceJira Service Managementno first choiceagainst: ServiceNow HR Service Delivery
One alternative
UKG People AssistThree alternatives
Jira Service Management, ServiceNow HR Service Delivery, Workday HelpSeven alternatives
Dayforce HR Service Delivery, Neocase HR, Oracle HR Help Desk, SAP SuccessFactors Enterprise Service Management, ServiceNow HR Service Delivery, UKG HR Service Delivery, Workday HelpTwo alternatives
Freshservice, Zoho DeskMuse Glimmer 30BHappyFox Help DeskDovetail Software, ServiceNow HR Service DeliveryChangedServiceNow HR Service Delivery, HRSDFeaturebase, Spiceworksno first choiceagainst: Freshdesk, Jira Service Management, Oracle Fusion Cloud HCM, SAP SuccessFactors, ServiceNow HR Service Delivery, Workday HR Service Delivery, Zendesk, legacy SAP ECC
Two alternatives
Freshservice, ZendeskFour alternatives
HR Acuity, Paylocity, Workleap, Zoho PeopleThree alternatives
Freshservice, Rippling, Workday HR Service DeliveryFive alternatives
HelpDesk.com, Jira Service Management, Zendesk, Zoho Desk, Zoho PeopleBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency. Full answer text is in the free responses file. Download the record
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 08:20 | yes | 9 | 8 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 09:05 | yes | 3 | 4 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 10:19 | yes | 19 | 24 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-10-01 08:20 | yes | 19 | 4 s |
| Direct recommendation | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 10:29 | yes | 23 | 9 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 09:42 | yes | 13 | 8 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 08:02 | yes | 23 | 38 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 11:16 | yes | 5 | 1 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 11:16 | yes | 19 | 48 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 11:12 | yes | 9 | 12 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 08:39 | yes | 13 | 25 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 08:56 | yes | 5 | 13 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-10-01 08:04 | yes | 3 | 24 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 11:13 | yes | 18 | 29 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 08:36 | yes | 18 | 9 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 07:36 | yes | 3 | 5 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 09:03 | yes | 19 | 26 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-10-01 09:44 | yes | 17 | 3 s |
| Paraphrase | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 10:14 | yes | 23 | 9 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 08:25 | yes | 5 | 4 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 11:03 | yes | 24 | 31 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 11:59 | yes | 5 | 3 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 09:51 | no | 0 | 39 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 09:53 | yes | 18 | 23 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 07:57 | yes | 19 | 21 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 08:43 | yes | 24 | 66 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-10-01 10:32 | yes | 4 | 27 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 09:12 | yes | 15 | 26 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 08:38 | yes | 16 | 9 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 10:31 | yes | 5 | 7 s |
| Comparative | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 12:17 | yes | 26 | 66 s |
| Comparative | Perplexity Sonar | sonar | 2026-10-01 09:46 | yes | 18 | 5 s |
| Comparative | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 07:37 | yes | 23 | 10 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 09:25 | yes | 9 | 9 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 08:39 | yes | 21 | 39 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 10:36 | yes | 5 | 2 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 10:22 | yes | 13 | 42 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 12:05 | yes | 20 | 33 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 10:41 | yes | 18 | 111 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 07:39 | yes | 16 | 33 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-10-01 08:17 | yes | 8 | 23 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 11:51 | yes | 15 | 32 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 08:21 | yes | 9 | 8 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 08:49 | yes | 4 | 5 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 10:38 | yes | 20 | 29 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-10-01 12:03 | yes | 19 | 6 s |
| Budget constrained | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 09:02 | yes | 25 | 13 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 11:35 | yes | 5 | 7 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 10:54 | yes | 22 | 24 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 11:55 | yes | 5 | 1 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 10:35 | yes | 10 | 33 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 11:27 | yes | 15 | 22 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 10:37 | yes | 13 | 46 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 09:18 | yes | 5 | 9 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-10-01 08:59 | yes | 3 | 12 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 08:51 | yes | 14 | 25 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 11:59 | no | 0 | 7 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 07:47 | no | 0 | 6 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 11:32 | yes | 16 | 26 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-10-01 11:32 | yes | 15 | 5 s |
| Scale constrained | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 07:47 | yes | 14 | 9 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 08:32 | no | 0 | 5 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 10:07 | yes | 18 | 35 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 11:53 | yes | 5 | 2 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 12:06 | yes | 16 | 56 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 12:03 | yes | 14 | 25 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 09:37 | yes | 14 | 16 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 10:33 | no | 0 | 7 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-10-01 11:41 | yes | 3 | 15 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 11:36 | no | 0 | 7 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 09:35 | yes | 18 | 12 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 08:44 | yes | 6 | 6 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 12:15 | yes | 17 | 71 s |
| Negative framing | Perplexity Sonar | sonar | 2026-10-01 10:44 | yes | 15 | 3 s |
| Negative framing | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 10:01 | yes | 25 | 10 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 10:25 | yes | 5 | 5 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 10:56 | yes | 24 | 27 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 11:59 | yes | 5 | 2 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 08:18 | no | 0 | 31 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 09:15 | yes | 25 | 26 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 10:27 | yes | 24 | 24 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 09:54 | yes | 10 | 27 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-10-01 11:12 | yes | 2 | 18 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 11:10 | yes | 14 | 24 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
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Category-scoped readings
Atlassian (Jira Service Management for HR) read as Jira Service Management
Atlassian Jira Service Management read as Jira Service Management
Deel read as Deel HR
Dovetail read as Dovetail Software
HappyFox read as HappyFox Help Desk
HelpDesk read as HelpDesk.com
Neocase read as Neocase HR
Oracle Cloud HCM read as Oracle Fusion Cloud HCM
Oracle HCM read as Oracle Fusion Cloud HCM
Oracle HCM Cloud read as Oracle Fusion Cloud HCM
Oracle HR Help Desk Cloud Service read as Oracle HR Help Desk
SAP read as SAP SuccessFactors
SAP SuccessFactors HCM read as SAP SuccessFactors
ServiceNow read as ServiceNow HR Service Delivery
ServiceNow HRSD read as ServiceNow HR Service Delivery
ServiceNow Human Resources Service Delivery, HRSD read as ServiceNow HR Service Delivery
Workday read as Workday HR Service Delivery
Workday HCM read as Workday Human Capital Management
Unresolved, counted raw
BMC
CEIPAL Workforce
CXEverywhere
ClearFeed
Dayforce HR Service Delivery
Helply
HiBob Companion
Infor HR Service Delivery
Kissflow
ManageEngine
Microsoft Viva Topics
Neocase HR Case Management
Neocase®
People Plus
PeoplePath
Rezolve.ai
Salesforce Employee Case Management (ECM)
Salesforce HR Service Center (HRSC)
ServiceNow HR Service Delivery, HRSD
SparrowDesk
Discontinued, still offered
No shut-down product was recommended here.