HR help desk and case management for small business buyers
Asked as “HR help desk software”, and as “HR case management and employee service portal”, on behalf of a small B2B company. 57 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each.
Standing · first-choice share
26%
Contested · Zoho Desk 25%
26BambooHR25Zoho Desk11HelpDesk.com39others
26% of first choices, contested.
Since September 2026↗new leaderNew leader since September 2026: BambooHR (28%) replaces Zoho Desk (27% then, 24% now), 4 points clear, inside the 13-point floor.BambooHR leads at 28%, replacing Zoho Desk, which led at 27% and stands at 24% now: 4 points clear, inside the floor, so the swap reads as unsettled.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
Small business
BambooHR26%Contested↗new leaderNew leader since September 2026: BambooHR (28%) replaces Zoho Desk (27% then, 24% now), 4 points clear, inside the 13-point floor.This pageMid-market
Zoho Desk19%Contested▼−3Since September 2026: 26% → 23%, −3 points. Inside the 13-point floor: within noise. Read over the models both editions asked.Standing →Enterprise
ServiceNow HR Service Delivery62%Clear leader▼−8Since September 2026: 70% → 62%, −8 points. Inside the 13-point floor: within noise. Read over the models both editions asked.Standing →
BambooHR26%Contested↗new leaderNew leader since September 2026: BambooHR (28%) replaces Zoho Desk (27% then, 24% now), 4 points clear, inside the 13-point floor.This pageMid-marketZoho Desk19%Contested▼−3Since September 2026: 26% → 23%, −3 points. Inside the 13-point floor: within noise. Read over the models both editions asked.Standing →EnterpriseServiceNow HR Service Delivery62%Clear leader▼−8Since September 2026: 70% → 62%, −8 points. Inside the 13-point floor: within noise. Read over the models both editions asked.Standing →The standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for a small B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrantSince September 2026
01BambooHR26%8%38accepted challenger▲+11Since September 2026: 17% → 28%, +11 points. Inside the 13-point floor: within noise. Read over the models both editions asked.17% → 28%
BambooHR26%8%38accepted challenger▲+11Since September 2026: 17% → 28%, +11 points. Inside the 13-point floor: within noise. Read over the models both editions asked.17% → 28%02Zoho Desk25%0%24accepted challenger▼−3Since September 2026: 27% → 24%, −3 points. Inside the 13-point floor: within noise. Read over the models both editions asked.27% → 24%
Zoho Desk25%0%24accepted challenger▼−3Since September 2026: 27% → 24%, −3 points. Inside the 13-point floor: within noise. Read over the models both editions asked.27% → 24%03
HelpDesk.com11%0%20accepted challenger▲+8Since September 2026: 2% → 10%, +8 points. Inside the 13-point floor: within noise. Read over the models both editions asked.2% → 10%
HelpDesk.com11%0%20accepted challenger▲+8Since September 2026: 2% → 10%, +8 points. Inside the 13-point floor: within noise. Read over the models both editions asked.2% → 10%04
Hiver7%0%20accepted challenger▼−4Since September 2026: 12% → 8%, −4 points. Inside the 13-point floor: within noise. Read over the models both editions asked.12% → 8%
Hiver7%0%20accepted challenger▼−4Since September 2026: 12% → 8%, −4 points. Inside the 13-point floor: within noise. Read over the models both editions asked.12% → 8%05
Zoho People5%0%17accepted challenger▲+2Since September 2026: 2% → 4%, +2 points. Inside the 13-point floor: within noise. Read over the models both editions asked.2% → 4%
Zoho People5%0%17accepted challenger▲+2Since September 2026: 2% → 4%, +2 points. Inside the 13-point floor: within noise. Read over the models both editions asked.2% → 4%06
Jira Service Management5%13%15accepted challenger▼−2Since September 2026: 4% → 2%, −2 points. Inside the 13-point floor: within noise. Read over the models both editions asked.4% → 2%
Jira Service Management5%13%15accepted challenger▼−2Since September 2026: 4% → 2%, −2 points. Inside the 13-point floor: within noise. Read over the models both editions asked.4% → 2%07
Gusto4%6%17accepted challenger▲+2Since September 2026: 2% → 4%, +2 points. Inside the 13-point floor: within noise. Read over the models both editions asked.2% → 4%
Gusto4%6%17accepted challenger▲+2Since September 2026: 2% → 4%, +2 points. Inside the 13-point floor: within noise. Read over the models both editions asked.2% → 4%08
Freshdesk4%0%12accepted challenger=heldSince September 2026: 4% → 4%, ±0 points. Inside the 13-point floor: within noise. Read over the models both editions asked.4% → 4%
Freshdesk4%0%12accepted challenger=heldSince September 2026: 4% → 4%, ±0 points. Inside the 13-point floor: within noise. Read over the models both editions asked.4% → 4%09
Zendesk2%16%32accepted challenger=heldSince September 2026: 2% → 2%, ±0 points. Inside the 13-point floor: within noise. Read over the models both editions asked.2% → 2%
Zendesk2%16%32accepted challenger=heldSince September 2026: 2% → 2%, ±0 points. Inside the 13-point floor: within noise. Read over the models both editions asked.2% → 2%Show the four products at 0%, ordered by negative rate
12
Workday HR Service Delivery0%100%14criticized challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 13-point floor: within noise. Read over the models both editions asked.0% → 0%
Workday HR Service Delivery0%100%14criticized challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 13-point floor: within noise. Read over the models both editions asked.0% → 0%13ServiceNow HR Service Delivery0%89%19criticized challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 13-point floor: within noise. Read over the models both editions asked.0% → 0%
ServiceNow HR Service Delivery0%89%19criticized challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 13-point floor: within noise. Read over the models both editions asked.0% → 0%10
Rippling0%25%20criticized challenger▼−2Since September 2026: 2% → 0%, −2 points. Inside the 13-point floor: within noise. Read over the models both editions asked.2% → 0%
Rippling0%25%20criticized challenger▼−2Since September 2026: 2% → 0%, −2 points. Inside the 13-point floor: within noise. Read over the models both editions asked.2% → 0%11
Freshservice0%15%13accepted challenger▼−2Since September 2026: 2% → 0%, −2 points. Inside the 13-point floor: within noise. Read over the models both editions asked.2% → 0%
Freshservice0%15%13accepted challenger▼−2Since September 2026: 2% → 0%, −2 points. Inside the 13-point floor: within noise. Read over the models both editions asked.2% → 0%The floor is 13 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
All twenty-eight head-to-head pages: the top eight products, each against each
Zoho Desk vs Dovetail SoftwareZoho Desk vs ServiceNow HR Service DeliveryZoho Desk vs Jira Service ManagementZoho Desk vs BambooHRFreshservice vs HappyFox Help DeskFreshservice vs ZendeskFreshservice vs Dovetail SoftwareFreshservice vs ServiceNow HR Service DeliveryFreshservice vs Jira Service ManagementFreshservice vs BambooHRHappyFox Help Desk vs ZendeskHappyFox Help Desk vs Dovetail SoftwareHappyFox Help Desk vs ServiceNow HR Service DeliveryHappyFox Help Desk vs Jira Service ManagementHappyFox Help Desk vs BambooHRZendesk vs Dovetail SoftwareZendesk vs ServiceNow HR Service DeliveryZendesk vs Jira Service ManagementZendesk vs BambooHRDovetail Software vs ServiceNow HR Service DeliveryDovetail Software vs Jira Service ManagementDovetail Software vs BambooHRServiceNow HR Service Delivery vs Jira Service ManagementServiceNow HR Service Delivery vs BambooHRJira Service Management vs BambooHR
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
01020304050607080910111213Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative40%
Key
01BambooHR26%
BambooHR26%02Zoho Desk25%
Zoho Desk25%03HelpDesk.com11%
HelpDesk.com11%04Hiver7%
Hiver7%05Zoho People5%
Zoho People5%06Jira Service Management5%
Jira Service Management5%07Gusto4%
Gusto4%08Freshdesk4%
Freshdesk4%09Zendesk2%
Zendesk2%10Rippling0%
Rippling0%11Freshservice0%
Freshservice0%12Workday HR Service Delivery0%
Workday HR Service Delivery0%13ServiceNow HR Service Delivery0%
ServiceNow HR Service Delivery0%What they warned about
One of fourteen models held their first choice under the paraphrase. Claude Haiku 4.5, GPT-5.4 mini, Gemini 3.5 Flash, Perplexity Sonar, Grok 4.1 Fast, Mistral Small, Llama 4 Maverick, Qwen 3.7 Flash, Kimi K2, GLM 4.7 FlashX, MiniMax M2.5, GPT-6 Luna and Muse Glimmer 30B changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
ServiceNow HR Service Delivery89%
17 of 19 labels negative · 12 of 14 models · 9 hard negative
“small businesses should be cautious about or avoid the following HR service delivery tools... ServiceNow HR Service Delivery - High module costs that can be prohibitive for smaller teams” Muse Glimmer 30B, negative prompt
Workday HR Service Delivery100%
14 of 14 labels negative · 11 of 14 models · 10 hard negative
“Tools like Workday, SAP SuccessFactors, and Oracle Fusion Cloud HCM are often designed for large organizations... explicitly advise avoiding these enterprise solutions” Mistral Small, negative prompt
SAP SuccessFactors100%
9 of 9 labels negative · 8 of 14 models · 8 hard negative
“Tools/Types to Avoid Entirely (Overkill for Small Teams): - Enterprise HCM Suites like Workday, SAP SuccessFactors, Oracle HCM” Muse Glimmer 30B, negative prompt
Oracle Fusion Cloud HCM100%
6 of 6 labels negative · 6 of 14 models · 6 hard negative
“Tools/Types to Avoid Entirely (Overkill for Small Teams): - Enterprise HCM Suites like Workday, SAP SuccessFactors, Oracle HCM” Muse Glimmer 30B, negative prompt
What they cite
Citations exist only for the models that return a source list: fourteen of the fourteen in this edition, and all six flagship models on the expanded tier.
Sites the answers cite
75 of 84 answers in this category came back with a source list, from 14 of 14 models: citations where the model returns them, or the search results it consulted. 981 links across 219 sites, every framing counted. Ranked by the number of answers carrying the site or page. 40 of the 252 answers across every segment cited this index's own page for the category; the method page measures whether that reading tilts an answer.
41 answers · 52 citations · 12 models
vendor site · Atlassian36 answers · 39 citations · 12 models
vendor site · Zendesk31 answers · 42 citations · 12 models
vendor site · G230 answers · 52 citations · 12 models
27 answers · 30 citations · 9 models
25 answers · 30 citations · 12 models
vendor site · FirstHR23 answers · 32 citations · 10 models
vendor site · Salesforce19 answers · 29 citations · 11 models
19 answers · 27 citations · 10 models
vendor site · Featurebase18 answers · 19 citations · 10 models
14 answers · 14 citations · 11 models
13 answers · 15 citations · 7 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
27 answers · 11 models
20 answers · 11 models
19 answers · 7 models
16 answers · 11 models
15 answers · 9 models
15 answers · 10 models
15 answers · 8 models
14 answers · 9 models
14 answers · 7 models
13 answers · 10 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best hr help desk software”, “hr help desk software”, “hr service delivery tools”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| Zoho parent site Zoho Desk 25%, Zoho People 5% | 30% | 277 | 8,100 | 105 | ||||
| BambooHR bamboohr.com | 26% | 1082 | 90,500 | 551 | 1,055,247 | $44,698 | 106 | |
| HelpDesk.com helpdesk.com | 11% | 27 | 480 | 4 | 76,919 | 1 | 6 | |
| Hiver hiverhq.com | 7% | 30 | 2,900 | 325 | 46,412 | 29 | ||
| Jira Service Management atlassian.com | 5% | 55 | 6,600 | 188 | 4,724,388 | $5,906 | 61 | 3 |
| Gusto gusto.com | 4% | 870 | 673,000 | 10,560 | 1,629,483 | 118 | ||
| Freshdesk freshworks.com | 4% | 32 | 12,100 | 391 | 111,586 | $14,486 | 113 | 2 |
| Siit siit.io | 4% | 8 | 590 | 3 | 20,186 | 7 | 4 | |
| Zendesk zendesk.com | 2% | 96 | 74,000 | 3,566 | 5,365,445 | $16,181 | 63 | 1 |
| Help Scout helpscout.com | 2% | 9 | 8,100 | 173 | 37,899 | 14 |
Google's top ten for the three searches hold 21 sites; 5 of them are among the sites the models cited here (atlassian.com, eesel.ai, peoplemanagingpeople.com, salesforce.com, zendesk.com). The first result for “best hr help desk software” is smartsuite.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best HR help desk software for a small B2B company?”Paraphrase“Which HR case management and employee service portal would you recommend to a small business that sells to other businesses?”Comparative“What are the top HR service delivery tools for a small team and how do they differ?”Budget-constrained“What is the best HR help desk software for a small company with a tight budget?”Scale-constrained“We are a 30 person company evaluating a HR help desk software. What should we look at?”Negative“Which HR service delivery tools should a small business avoid or be cautious about?”
Claude Haiku 4.5HelpDesk.com, Hiverno first choiceChangedagainst: Workday Human Capital Managementno first choiceZoho Deskno first choiceagainst: ADP RUN, Paychex, ServiceNow HR Service Delivery
Two alternatives
Freshdesk, SupportBeeThree alternatives
Help Scout, ProProfs Help Desk, Zoho PeopleGPT-5.4 miniZendeskagainst: ServiceNow HR Service DeliveryBambooHRChangedBambooHRagainst: ServiceNow HR Service Delivery, Workday HR Service DeliveryZoho Deskagainst: Gustono first choicenothing named
Two alternatives
Freshdesk, Zoho DeskOne alternative
ServiceNow HR Service DeliveryThree alternatives
Personio, Siit, ZendeskOne alternative
HR CloudGemini 3.5 FlashSiitagainst: BambooHR, RipplingJira Service Management, SiitChangedagainst: ServiceNow HR Service Delivery, Workday HR Service DeliverySiitagainst: ServiceNow HR Service Delivery, Workday HR Service DeliveryZoho DeskHelp Scoutagainst: Jira Service Management, ServiceNow HR Service Delivery, Zendeskagainst: ADP, Excel, Google Sheets, Oracle Fusion Cloud HCM, Oracle PeopleSoft, SAP SuccessFactors, Workday HR Service Delivery
Three alternatives
Help Scout, Hiver, Jira Service ManagementThree alternatives
Freshservice, Rippling, SuptaskFour alternatives
BambooHR, Hiver, OfficeAmp, RipplingFour alternatives
FreeScout, Hiver, Jira Service Management, SuptaskEight alternatives
BambooHR, Front, Gusto, HiBob, Hiver, Rippling, Siit, SuptaskPerplexity SonarHelpDesk.com, Hiveragainst: ZendeskBambooHRChangedFreshserviceHelpDesk.com, Zoho Deskno first choiceagainst: Oracle Fusion Cloud HCM, SAP SuccessFactors, ServiceNow HR Service Delivery, Workday HR Service Delivery
One alternative
SpiceworksTwo alternatives
HR Acuity, Zoho PeopleFive alternatives
Gusto, HiBob, MeBeBot, Personio, Zoho PeopleOne alternative
GustoGrok 4.1 FastFreshdesk, Zoho DeskBambooHRChangedagainst: SAP SuccessFactors, ServiceNow HR Service Delivery, Workday HR Service DeliveryBambooHR, Gustoagainst: Rippling, TriNet ZenefitsZoho DeskBambooHRagainst: Deel HR, Oracle Fusion Cloud HCM, Paycor, Rippling, SAP SuccessFactors, ServiceNow HR Service Delivery, Workday HR Service Delivery
One alternative
ZendeskThree alternatives
Jira Service Management, Zendesk, Zoho DeskThree alternatives
OrangeHRM, Spiceworks, Zoho PeopleSix alternatives
Freshservice, HaloITSM, HelpDesk.com, Jira Service Management, Zendesk, Zoho DeskMistral SmallHelpDesk.com, HiverBambooHRChangedHiBobZoho Deskno first choiceagainst: Oracle Fusion Cloud HCM, SAP SuccessFactors, ServiceNow HR Service Delivery, Workday HR Service Delivery
Three alternatives
LiveAgent, SysAid, ZendeskTwo alternatives
HappyHR, Zoho PeopleThree alternatives
BambooHR, Gusto, RipplingOne alternative
HelpDesk.comDeepSeek V4 FlashBambooHRBambooHRHeldagainst: ADP, Case IQ, Freshservice, NAVEX, PaycomBambooHRagainst: RipplingZoho Peopleagainst: BambooHRBambooHR, Gustoagainst: Freshservice, Oracle Fusion HCM, SAP SuccessFactors, ServiceNow HR Service Delivery, Workday HR Service Delivery, Zendesk
Four alternatives
Freshservice, Hiver, Siit, ZendeskThree alternatives
FirstHR, HiBob, RipplingThree alternatives
Connecteam, Gusto, JustworksThree alternatives
Connecteam, Freshdesk, Zoho DeskTwo alternatives
Hiver, Zoho DeskLlama 4 Maverickno first choiceZoho DeskChangedSalesforceHelpDesk.comno first choicenothing named
Five alternatives
Freshservice, HappyFox Help Desk, Jira Service Management, ServiceNow HR Service Delivery, ZendeskTwo alternatives
Suptask, ZendeskQwen 3.7 FlashBambooHR, Gustoagainst: ZendeskBambooHRChangedBambooHR, FreshserviceZoho Deskagainst: Jira Service Managementno first choiceagainst: ServiceNow HR Service Deliveryagainst: ADP Talent requisitions, Excel, Google Sheets, Greenhouse, Oracle Fusion Cloud HCM, Oracle Taleo, QuickBooks, SAP SuccessFactors, Workday HR Service Delivery, Xero
One alternative
RipplingThree alternatives
FirstHR, Rippling, Zoho PeopleTwo alternatives
Deel HR, Dovetail SoftwareTwo alternatives
Freshdesk, HelpDesk.comKimi K2Zoho DeskBambooHRChangedFreshservice, GustoSpiceworksFreshdesknothing named
Two alternatives
BambooHR, HiverFour alternatives
HelpDesk.com, Rippling, Zendesk, Zoho PeopleTwo alternatives
BambooHR, RipplingFour alternatives
Hiver, Jira Service Management, Zoho Desk, Zoho PeopleThree alternatives
BambooHR, Hiver, Zoho DeskGLM 4.7 FlashXHiverBambooHRChangedFreshserviceZoho Deskno first choiceagainst: ServiceNow HR Service Delivery, Workday HR Service Delivery
Two alternatives
Zendesk, Zoho DeskTwo alternatives
Zendesk, Zoho DeskFive alternatives
BambooHR, Deel HR, Justworks, Rippling, Zoho PeopleFour alternatives
Freshdesk, HelpDesk.com, Hiver, Zoho PeopleMiniMax M2.5LiveAgent, Spiceworks CloudBambooHR, Zoho DeskChangedBambooHRSuptask, Zoho PeopleBambooHRagainst: BMC Helix, Microsoft Dynamics 365 Human Resources, Oracle PeopleSoft, SAP SuccessFactors, ServiceNow HR Service Delivery, Workday HR Service Delivery
Three alternatives
Jira Service Management, SysAid, ZendeskThree alternatives
Hiver, Rippling, ZendeskFour alternatives
Gusto, Justworks, Personio, Zoho PeopleOne alternative
HelpDesk.comOne alternative
HRDirectGPT-6 LunaZoho Peopleagainst: ServiceNow HR Service DeliveryJira Service ManagementChangedJira Service Managementagainst: ZendeskJira Service Managementagainst: Freshservice for Business Teamsno first choiceagainst: BambooHR, Rippling, ServiceNow HR Service Delivery, Workday HR Service Delivery
One alternative
ZendeskOne alternative
Freshservice for Business TeamsTwo alternatives
Freshservice for Business Teams, Help ScoutOne alternative
Zoho DeskMuse Glimmer 30BHelpDesk.com, Zoho DeskBambooHRChangedFreshworks HR Partner, HiBobZoho Deskno first choiceagainst: Oracle Fusion Cloud HCM, SAP SuccessFactors, ServiceNow HR Service Delivery, Workday HR Service Delivery
Two alternatives
Hiver, ZendeskOne alternative
HappyHRFive alternatives
BambooHR, Connecteam, Gusto, Justworks, Zoho PeopleOne alternative
HelpDesk.comBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency. Full answer text is in the free responses file. Download the record
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 10:25 | yes | 9 | 6 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 07:44 | yes | 3 | 5 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 08:50 | yes | 22 | 27 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-10-01 11:56 | yes | 18 | 4 s |
| Direct recommendation | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 07:50 | yes | 24 | 7 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 09:17 | yes | 10 | 6 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 10:02 | yes | 16 | 28 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 10:53 | yes | 5 | 2 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 11:16 | no | 0 | 25 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 10:25 | yes | 15 | 20 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 12:00 | yes | 13 | 86 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 12:07 | yes | 8 | 27 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-10-01 08:53 | yes | 3 | 16 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 09:46 | yes | 12 | 18 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 09:11 | no | 0 | 3 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 11:48 | yes | 3 | 5 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 11:06 | yes | 27 | 33 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-10-01 08:37 | yes | 17 | 2 s |
| Paraphrase | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 09:01 | yes | 23 | 10 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 11:40 | yes | 5 | 3 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 08:33 | yes | 22 | 33 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 10:09 | yes | 5 | 4 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 08:44 | yes | 10 | 43 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 11:19 | yes | 24 | 26 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 10:36 | yes | 23 | 19 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 11:38 | yes | 10 | 49 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-10-01 11:36 | yes | 4 | 18 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 09:06 | yes | 23 | 35 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 07:28 | yes | 9 | 9 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 10:06 | yes | 4 | 9 s |
| Comparative | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 12:15 | yes | 27 | 61 s |
| Comparative | Perplexity Sonar | sonar | 2026-10-01 10:28 | yes | 14 | 4 s |
| Comparative | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 11:43 | yes | 22 | 11 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 07:36 | yes | 13 | 9 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 10:33 | yes | 22 | 45 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 11:56 | yes | 5 | 2 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 07:58 | yes | 9 | 36 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 08:32 | yes | 19 | 24 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 09:12 | yes | 25 | 32 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 12:02 | yes | 12 | 29 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-10-01 08:16 | yes | 4 | 28 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 11:03 | yes | 14 | 28 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 07:46 | yes | 9 | 6 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 08:41 | yes | 3 | 4 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 11:21 | yes | 8 | 21 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-10-01 09:08 | yes | 18 | 3 s |
| Budget constrained | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 07:47 | yes | 24 | 7 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 11:28 | yes | 5 | 3 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 07:52 | yes | 23 | 25 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 08:41 | yes | 5 | 2 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 07:45 | yes | 10 | 19 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 11:16 | yes | 10 | 19 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 09:18 | yes | 19 | 33 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 10:12 | yes | 5 | 9 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-10-01 08:21 | yes | 4 | 15 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 11:23 | yes | 21 | 38 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 11:19 | no | 0 | 6 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 11:56 | no | 0 | 6 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 10:54 | yes | 11 | 22 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-10-01 11:37 | yes | 18 | 5 s |
| Scale constrained | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 08:10 | yes | 15 | 7 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 09:59 | no | 0 | 6 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 12:10 | yes | 13 | 33 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 08:04 | yes | 5 | 2 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 11:47 | no | 0 | 27 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 09:32 | yes | 16 | 25 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 09:10 | yes | 14 | 19 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 10:48 | yes | 5 | 16 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-10-01 09:57 | yes | 1 | 17 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 11:55 | no | 0 | 1 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 11:38 | yes | 9 | 7 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 11:21 | no | 0 | 5 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 11:27 | yes | 8 | 23 s |
| Negative framing | Perplexity Sonar | sonar | 2026-10-01 10:24 | yes | 20 | 4 s |
| Negative framing | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-01 07:42 | yes | 21 | 9 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 07:49 | yes | 5 | 4 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 11:23 | yes | 23 | 33 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 10:41 | yes | 5 | 5 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 08:49 | no | 0 | 37 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 08:34 | yes | 17 | 22 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 11:35 | yes | 24 | 62 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 08:00 | yes | 9 | 69 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-10-01 10:30 | yes | 5 | 17 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 11:00 | yes | 20 | 27 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
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Category-scoped readings
Atlassian read as Jira Service Management
Atlassian Jira Service Management read as Jira Service Management
Deel read as Deel HR
HappyFox read as HappyFox Help Desk
Microsoft Dynamics 365 HR read as Microsoft Dynamics 365 Human Resources
Oracle Cloud HCM read as Oracle Fusion Cloud HCM
Oracle HCM read as Oracle Fusion Cloud HCM
SAP read as SAP SuccessFactors
ServiceNow read as ServiceNow HR Service Delivery
Workday read as Workday HR Service Delivery
Workday HCM read as Workday Human Capital Management
Zendesk Employee Service read as Zendesk
Unresolved, counted raw
ADP Go
ADP Talent requisitions
Atlassian Jira Service Mgmt
Bolto HR
EmployeeApp
Freshworks HR Partner
HR Service
HRDirect
HelpDesk for HR
Paychex HR PEO
PeoplePlus
Sapient Insights Group
Spiceworks Cloud
SupportBee
Xero
Zendesk Support for Startups
Discontinued, still offered
No shut-down product was recommended here.